The COE is the Centre of Excellence for configuration, roll out, support and standardization of our quoting platform. It is also responsible for configuring and working globally with regions, Sales teams, and customers to drive the enablement and support the adoption of Go Direct. The team is made up of 5 sub teams, Digital Engagement team, Client onboarding and activation team, Service Configuration team, Digital Technical Team and the Quoting Integration team. The Business Analyst is expected to work across all these teams, providing guidance and expertise on both strategic projects and BAU work. The COE is geographically spread around the globe and from time-to-time work outside of core time zone hours may be required. The role holder should be confident in working with Sales teams and Customers, and working with NTT colleagues at all levels, covering technical and business concepts. This role has a particular focus on Services and will play a key role in ensuring clients have the opportunity to attach services to their orders easily and efficiently.
Working at NTT
Key responsibilities:
- Work across all teams in COE to support Strategic Projects and day to day activity.
- Act as the Subject matter expert for Quoting platform and business processes supported by the quoting platform.
- Work with both business and COE to ensure that the quoting platform is correctly configured to be able to offer NTT Services to customers.
- Close working with TIS to ensure we are aware of their strategy and that we proactively work with them to fill data gaps
- Close working with Quoting platform development team on all enhancements in the Services space
- Mentor and train team members
- Provide support to countries and partners in the use of the quoting platform.
- Propose solutions to business and system problems raised by countries, quoting agents and Go Direct users.
- Qualify and then document requirements for new quoting platform/Go Direct features that are identified by countries and COE.
- Interact with GBS and I&T to ensure new feature requests are properly understood, prioritised, and developed to meet the required need.
- Support UAT of new quoting platform/Go Direct features.
- Analyze master and transactional data to provide insights to drive standardization of the quoting platform and adoption of Go Direct features by customers.
- Support Sales teams in presenting Go Direct features to clients, understanding customer requirements and identifying how the system can be configured to meet more complex scenarios.
Requirements:
- MA or BA degree from Business Management or related field or equivalent experience
- Excellent written and verbal communication skills in English.
- Additional language advantageous
- Ability to understand commercial models
- Empathy with customer challenges
- Confident in presenting
- Proactive in looking for solutions
- Ability to make sense of large data sets to interpret in context to the business
- Advanced Excel skills
- Logical approach
- Ability to present complex topics in a clear way
- Excellent communication skills to liaise with internal and external customers across different levels
- Be able to rely extensively on experience and judgement to plan can accomplish goals as well as performing a variety of tasks
- Ability to work independently as well as a team player, being able to build trust among colleagues and external partners
- Attention to details and highly diligent approach work
- Deep understanding of NTT Ltds Direct Quoting platform
- Understanding of other CPQ tools used within the group.
- Good understanding of NTTs, Support (SDI) Consulting and Professional Services
- Knowledge of B2B integrations (e.g. Ariba, Coupa, Oracle)
- Experience of enabling with eStore or Self-Service Version 2
- Experience with engaging with large international customers.
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
