Role Specific Accountabilities:
- Develop solid, lasting and trusting relationships between clients and with the ability to deal at all levels within an enterprise with strong emphasis at Business Executive level
- Collaborate with stakeholders to ensure all requirements are gathered adequately and to ensure the requirements reflect and fully support all components requested.
- Communicating and coordinating with internal and product teams to meet the requests of the clients.
- Acting as the main point of contact between key clients and internal teams/ procurement/ business
- Addressing, tracking, awareness and presenting of all client queries and expectations.
- Anticipating key account changes and improvements
- Strategic planning together with the BDM to improve client results.
- Knowledgeable about industry products at a high level provided to the specific client - advantageous
- Developing a thorough understanding of clients needs and requirements and preparing customized solutions
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders etc.
- Contribute to Go Live planning through managing communication to the client and giving feedback
- Collaborating with the sales team to identify opportunities to up-selling or cross-selling
- Expanding and deepening relationships throughout the organogram
- Understand the heat of the account
Work Standards
Ability to set high standards of performance for self, others, and the organization
Being dissatisfied with average performance
Imposing standards of excellence on self, rather than having standards imposed by others
Research
Designing, developing, and implementing approaches to gather and maintain information and drawing conclusions from that information
Planning and Organizing
Establishing a course of action for self or others to accomplish a specific goal
Planning proper assignments of personnel and appropriate allocation of resources
Knowledge Organization
See the organisations history, vision, and passion in its business focus
Be well versed in the companys products and services and are fully competent in making effective business decisions
Industry Awareness
Understanding the current and future climate of the companys industry and formulating strategies that respond to that climate
Managing Self:
Self Confidence
Being confident and contributing at the best level possible
Make a positive difference and assert themselves for the good of the organization
Know when to act alone and when to work within the team
Stand up for their own value system and commitments
Initiative
Ability to assert ones influence over events to achieve goals
Self-starting rather that accepting passively
Acting To Achieve Goals Beyond What Is Required
Being proactive
Managing Others:
Teamwork
Able to work effectively in collaboration with and to contribute to the success of teams as a member and a leader
Relationship Management Strategic Alliances
Creating value-added relationships between the organization and vendors / business partners to the benefit of all stakeholders in the relationship.
Diagnosing and designing the organizational aspects of business alliances, including mergers, acquisitions, joint ventures, and outsourcing strategies.
Negotiation
Ability to effectively explore alternatives and positions to reach outcomes that gain all parties support and acceptance
Impact
Ability to create a good first impression
Commanding attention and respect
Showing an air of confidence displays confidence and a commanding presence
Customer Service
Ability to try to listen to and understand both internal and external customers
Anticipating customer needs
Gives high priority to customer satisfaction
Communication
Delivers information effectively in a variety of formats including letters, e-mails, memos, analytical reports, and decision documents
Client and Partnering Management
Adopts a client and partner orientation
Promotes the organisations messages, products and services to clients and partners
Possesses strong negotiation and facilitation skills
Establishes productive partnerships
Requirements Knowledge, Skills, and Abilities Required:
Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Role-Specific Requirements:
Education / Qualifications
Relevant degree in Marketing, Sales, Business Administration or equivalent
Experience
Experience in managing multiple client accounts.
Understanding of business analysis and delivery requirements
Strong leadership and negotiation skills
Transport
Own reliable transport with a valid drivers license
Benefits R30 000 - R45 000 CTC
