The Business Director will play an integral role in the leadership team
Accountable for one or more clients and adept in building strong relationships with strategic customers.
The Business Director must be able to identify Client needs and requirements to promote our companys solutions, while sustaining and growing our business to achieve long-term success.
Although it is predominately commercially modelled, a key component of the role would be to oversee the relationships of the company with its most important clients, as well as having a thorough understanding of the Clients business drivers and requirements.
Ensure the overall business insights which overlay strategy & creative, as well as systems and data for the successful delivery of client & product solutions.
Core to this position is to liaise with internal stakeholders to ensure campaigns are delivered on time and within budget, as well as overseeing the team delivery & performance of the assigned vertical. This includes the deployment of end-to-end channel solutions.
The main purpose and role of this position/individual is to:
- Manage high level client relationships and ensure client retention
- Full accountability and management for the accounts and financials
- Achieve sales and profitability targets/commitments set out for the company
- Day to day management of reporting staff
- Ensuring all execution is approved by the Groupe H and S policy
Business Retention and Development
Project and Operational Management
Client and Relationship Management
Financial Management
Staff Management
Policies and Procedures Management
Internal Business Process Management
Drive and meet sales objectives by continuously proposing solutions that add value, increase sales and delight consumers
Acquire a thorough understanding of key customer needs and requirements
Develop and expand trusted relationships with customers by continuously proposing solutions that meet their objectives
Play an integral role in new business pitches and holds responsibility for the effective on-boarding of new clients.
Ensure products and services are delivered to customers in a timely manner and within budget.
Act as the key interface between the customer and all relevant internal stakeholders.
Quickly act to resolve any issues and problems faced by customers and deal with complaints to maintain trust
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Develop and manage Account plans for all current clients with input from all key internal stakeholders.
Qualifications
KNOWLEDGE NEEDED TO DO THE JOB COMPETENTLY
THEORETICAL KNOWLEDGE
- Degree or higher/Relevant industry qualification
- At least +8 years of relevant experience in the eventing/sponsorship industry.
- 3-5 year of staff management
- Problem solving & decision making skills
- Strong analytical & reasoning skills
- Client relationship building
ACCOUNTABILITY AND RESPONSIBILITY
- Plan and implement annual strategy for your section.
- Plan and manage client sales & growth retention
- Manage and control event expenditure within agreed budgets
- Manage customer service activities and staff competence, so as to optimise and sustain performance, profitability and
- Liaise with and utilise support from shared services, suppliers and other partners as required.
- Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and
- Recruit, train, manage, motivate & develop staff according to company policies and employment laws, and ensure relevant
- Create a talent pool for all positions within your section to minimise disruption to business in the event of resignations.
- Develop personal skills and capability through on-going training, as provided by the company or elsewhere subject to
- Company approval.
- Ensuring the highest level of administrative management to the business unit and division;
- Effectively implementing and managing event management procedures relative to this portfolio of the highest quality.
- Providing the highest level of administrative service and professionalism to our clients and to our business;
- Ensuring execution of the highest standards
- Ensuring all projects are closed with the IRL financial departments with 7days of end date
- Formal monthly reporting and status meeting to the MD
- Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
- Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.
- Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
- Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.
- Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
- Protects organization's value by keeping information confidential.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Support knowledge transfer, knowledge sharing and up skilling through relevant & appropriate learning/teaching channels.
- Strive to learn and grow, pro-actively seeking opportunities to become involved in projects outside of allocated tasks.
Reporting into the MD, IRL
KEY PERFORMACE AREAS:
STRATEGY ALIGNMENT
- Support the MD by developing and evaluating short and long term strategic, commercial & business objectives
- Drive and champion the group strategic goals, living shared values and core behaviors
- Inculcate core values and behaviors in the culture, beliefs and behaviors of the Leadership Teams
- Contribute consistently with in the Leadership capability set as well as enabling agile teams
- Inculcate core values and behaviors in the culture, beliefs and behaviors of the Account Management teams
- Increase revenue by upselling or introducing new products to client
- Manage costs of self and direct team (if applicable) with strict adherence to company policies.
- Undertake ongoing monitoring & guidance of best-practice in the vertical
- Attract, retain and grow the best talent in the category
- Support knowledge transfer, knowledge sharing and up skilling through relevant & appropriate learning/teaching channels
- Keep abreast of international innovations: technical and operational
- Work with and liaise with ops and creative to ensure that work is produced on time, on brief and on budget
- Entrench and manage delegation of authority
- Work with Ops to optimise internal and external resource allocation and utilisation.
- Always look to create value for the customer.
- Nurture existing relationships
- Development and manage strategic relationships throughout the client organisation
- Understand the customer
- Achievement of revenue and margin targets
- Pipeline development and revenue forecasting
- Sales reporting
- Actively seek new business opportunities
CRITICAL SUCCESS FACTORS
Implementation of operational process and execution of the highest level
Motivating and inspiring team members
Operational accountability as it relates to allocated tasks
Client growth and satisfaction
Divisional Commit achievement
INNOVATIONS IN ROLE
At Strategic and Operational Level:
Implement and operationalise conceptual thinking overseen by MD
Tenacity and discipline
Strong collaborator
Find new and exciting ways to grow and develop the business IP
