- The purpose of this role is to grow existing and new territories and ensure compliance to group standards from a People, Food, Guest and Business perspective within this famous Franchise Brand.
- This is a brand-new role within the Brand and does require extensive travel throughout Africa/Sub Saharan Africa and EMEA.
AREAS OF RESPONSIBILITY:
- Reviews and implements the perfect people mix per restaurant including driving scheduling to deliver on a great guest experience taking into account the labour cost budget in International territories.
- Drive and guard the Brands culture for Staff in International.
- Makes sure that country people practices are aligned to the Brands group standards.
- Accountable to manage, correct, drive all aspects relating to great food from the back door to the table.
- Responsible for reviewing all the Brands supply chain orders to ensure that only approved product is served in country.
- Works with Supply chain teams to share forecasts for international Supply by territory.
- Schedules training programs between in country BOH leaders and Support office training team to maintain food quality.
- Works within country leadership to review menu performance and develop annual menu to keep the brad relevant in country
- Schedules training programs between in country FOH leaders and Support office training team to deliver the Brand guest experience.
- Spends time on the floor with guests during busy times.
- Reviews guest feedback and works with in country team to maintain an above 4.5 review score on guest platforms.
- Drives relevant locality marketing activities to attract guests in country.
- Develops Licensee engagement plan to connect the support office within country leaders to keep international territories aligned to the Brand.
- Drives license partners to meet restaurant performance schedule.
- Develops annual business plans and budgets per country and per restaurant that include targets, monthly milestones and supporting activities and projects to achieve the budget.
- Briefs the marketing team on what is needed per restaurant to attract, retain guests, and build relationships with communities.
- Prepares a monthly report per restaurant.
- Works with the country leaders to achieve Food cost and controllable expense budgets in line with the business budget.
- Stays connected with the broader international hospitality industry. Building relationships and getting the Brand name out there.
- Connects with potential country licensees to grow the Brands international presence.
- Develops market entry reports for potential territories, reviewing the market competitors, guest profile and supply chain.
- Works with the business finance team to approve monthly turnovers and collect any outstanding funds.
- Industry related leadership experience of at least 5 years in a multi-unit restaurant environment.
- Strong business acumen.
- Must be able to read and interpret a business income statements and spot levers that contribute to results.
- Natural people person.
- Strong and articulate communication skills written and verbal.
- Strong crisis management and conflict mediation skills
- Must have managed a restaurant. Understand the ins and outs of what makes restaurants great.
- Build and nurture trust with teams, customers and external suppliers.
- Strong organizational and planning skills.
- We do NOT want a chaotic operator/fire fighter who runs from problem to problem.
- Strong POS and stock management skills.
- Experience in Labour management and payroll systems.
- Strong MS office skills especially Excel.
- International business development experience.
- Strong negotiation skills.
Hospitality and business qualification an advantage
