Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
Position Overview
The Advanced Business Operations Leader plays a critical role in supporting and working with the regional Head of Services Middle East & Africa, alongside working closely with the Finance and Services Operations team as well as other functions. This role focuses on delivering insightful financial and operational analysis, providing data-driven recommendations, and optimizing business performance. The role will be responsible for reporting on key business metrics, managing P&L performance, tracking, identifying and driving opportunities for cost savings and efficiency improvements across the region. The role includes supporting the implementation of the LEAN methodology and tools to improve business processes and help us change to a culture of continuous improvement. Initially as an individual contributor, the role is part of the wider Business Operations and Lean community within Diebold Nixdorf and as a result will connect and influence across multiple countries, roles and functions.
Responsibilities
- Operational & Financial Reporting
- Develop and maintain comprehensive reports on operational performance, with a focus on financial metrics such as P&L, gross margin, and operating expenses.
- Prepare weekly, (Bowler) monthly, quarterly, and annual reports for senior leadership to inform decision-making and strategy development.
- Ensure that all reports/bowlers are accurate, timely, and aligned with business needs.
- Data Analysis & Insights
- Collect, analyze, and interpret operational data to identify trends, issues, and opportunities for improvement.
- Provide actionable insights to the business, highlighting areas for cost savings, operational efficiency, and revenue growth.
- P&L Performance Monitoring
- Track and analyze Profit & Loss performance across the business, identifying areas of variance and suggesting corrective actions.
- Collaborate with finance and department heads to ensure alignment between financial targets and operational performance.
- Cost Management & Efficiency
- Identify areas for cost savings within the business, particularly around operational expenses.
- Monitor the implementation of cost-saving measures and evaluate their impact on gross margins and overall profitability.
- Work closely with cross-functional teams to develop and implement process improvements that drive operational efficiency.
- Support for Decision-Making
- Provide financial data and analysis to support key decisions made by the Area Service Delivery and other senior leaders.
- Assist in the preparation of business cases and financial models to support new initiatives, projects, or investments.
- Cross-Functional Collaboration
- Work closely with key stakeholders across the business, including finance, operations, human resources, and sales, to ensure that business strategies and operations are aligned.
- Support the development of dashboards and reporting tools that provide visibility into operational performance for senior leadership.
- Risk and Compliance Monitoring
- Identify and report on potential financial and operational risks, ensuring that these risks are mitigated and managed appropriately.
- Ensure compliance with internal policies and procedures, as well as external regulations that affect business operations.
- Process Improvement
- Continuously seek opportunities to streamline reporting processes and improve the quality of data analysis.
- Support the implementation of new systems or tools that improve the efficiency of operations and reporting.
- Support the implementation of Lean within Services MEA as being part of the Lean community and the shift to a culture of continuous improvement.
Key Competencies
- Analytical Thinking: Strong analytical skills, with the ability to process complex data and provide clear insights.
- Financial Acumen: Solid understanding of financial metrics, particularly P&L, gross margin, and cost management.
- Attention to Detail: High level of accuracy in data analysis and report preparation.
- Problem-Solving: Ability to identify problems and recommend solutions based on data-driven insights.
- Communication: Excellent communication skills, both verbal and written, with the ability to present complex data in a clear and concise manner.
- Collaboration: Proven ability to work effectively across teams and manage stakeholder relationships.
- Maintaining positive working relationships with diverse groups of business stakeholders.
- Meaningfully contribution to strategic planning and priority setting.
- Coach and mentor team members in a matrix organization.
- Minimum of 5-7 years of relevant experience as a business operations practitioner or equivalent combination of education and experience.
- Excellent analytical, computer and problem-solving skills
- Excellent understanding of key services related metrics, financial & non-financial
- Proficiency in data analysis tools such as Excel, Power BI.
- Ability to understand processes and awareness about service operations
- Basic knowledge of LEAN
- Must be a team player and understand motivating and leading a team without direct supervisory responsibility
- Self-motivated to implement goals with minimal supervision
- Strong communication skills including verbal, presentation, and interpersonal
- Ability to multi-task
- Hands-on orientation
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Excellent business English skills (written and spoken)
- 5+ years industry experience in a similar role
- Direct experience of solutions similar to the DN portfolio (SW, Products, Service)
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23, 000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
- To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
