ENVIRONMENT:
Join our client as a Business Process Champion! They are on the lookout for a talented and experienced Business Process Analyst to play a vital role in their Business Process and Improvements portfolio. The right candidate will be a process-oriented individual with a keen analytical mindset, outstanding communication skills, and the ability to collaborate effectively with cross-functional teams to advance business initiatives. In this role, you will facilitate informed decision-making, drive process improvements, and optimize processes to be simple, intelligent, time-efficient, cost-effective, repeatable, and reliable. Your efforts will empower the organization to meet strategic objectives and maintain a competitive edge. You'll also ensure that processes align closely with system features, allowing manufacturing to leverage industry best practices.
Important Note: This position will be based onsite in Cape Town for the first 12 months. After that, candidates must be open to relocating to the USA to continue their role at the groups headquarters. Visa and relocation expenses will be fully covered by the company.
DUTIES:
- Ensure efficient processes are followed, and close conformance between processes and system features are maintained
- Analyse the current operational setup, and suggest process related improvements to ensure lean practices and increase productivity
- Proactively identify business capability and IT service gaps and contribute to improvement efforts.
- Oversee the gathering, analysis, documentation, and validation of business requirements for projects and initiatives, ensuring they are clear, complete, and aligned with business objectives.
- Develop deep knowledge of the business and build both horizontal and vertical relationships with business and IT leaders that deliver business impact.
- Act as a technology advisor to the business and a champion for identifying, leading and driving information technology transformation.
- Ensure that businesss strategy and key performance indicators are identified and leveraged for effective IT demand shaping.
- Partner with business unit or function leaders on pre-project ideation.
- Partner with business and IT leaders to evaluate proposals, build business cases, and plan new joint initiatives, and determine how they fit into business capability roadmaps and priorities.
- Ensure delivery of new technology solutions and capabilities in accordance with the roadmap and ensure that they meet established objectives and expectations of business partners.
- Share ownership of the business value results of technology related projects; measure and communicate business value results on a regular basis.
- Bring outside-in or fresh perspectives into the organization by routinely meeting with end customers/consumers, industry peers, and other external sources.
- Ensure continuous improvement in value optimization, IT performance, and business processes where applicable.
- Advocate for and advance business partners knowledge of IT processes, frameworks, roles, and capabilities.
Formal Education & Certification:
- Undergraduate degree in Industrial Engineering, Manufacturing Technology, or a related field.
- An advanced degree is preferred.
- A minimum of 5 years of experience working in either manufacturing or consulting sector.
- A minimum of 3 years experience in the area of process improvement and facilitating the development and implementation of business initiatives and projects based on organizational objectives.
- A track record of creating technology solutions to solve business problems (globally, or across multiple divisions or regions within a single company).
- Strong collaboration, teamwork and relationship building skills across multiple levels and functions in the organization.
- Ability to listen, build rapport, and credibility as a strategic partner vertically within the business unit or function, as well as with leadership and functional teams.
- A strategic thinker focused on business value results that utilize technical solutions.
- Ability to set expectations with business partners and effectively leverage governance for a positive business partner experience.
- Demonstrated ability to interact with and influence C-level executives to drive business value.
- Exceptional ability to lead change using positive and collaborative methods.
- Skilled at conflict resolution and problem-solving to achieve win-win outcomes.
- Diplomacy: able to influence and motivate others using personal rather than positional power.
- Strong communication skills in writing, speaking, and presenting.
- An exceptional listener, able to comprehend what is said and probe for important details.
- Able to communicate technical or complex subject matter in business terms.
- An outside-in focus: outstanding end-customer relationship skills.
