Business Process Analyst

AVI LIMITED is home to many of South Africas leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVIs extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home ranges, personal care products, cosmetics, footwear, accessories, and fashion apparel. We have a well-developed Shared Services structure spanning: International, IT, Finance, Logistics, Marketing, Procurement and Field Marketing, which allows us to take advantage of our scale. Our single-minded purpose is our brands growth and development.

An exciting opportunity exists for a BUSINESS PROCESS ANALYST at Finance Shared Services Division in Bryanston, Johannesburg. The purpose of the role is to add value to the business units by being the business process specialist. The Business Analyst will have knowledge of processes in an FMCG environment and will lead the review, analysis and improvement of the business processes (in SAP and 3rd party systems) as required by business. When there is a process requirement from the business the Business Analyst will advise and/or challenge the status quo in order to provide a secure, stable solution that will benefit the business. This role will actively engage with the business to understand opportunities, build strong partnerships in support of the business and IT strategic plans and ensure alignment of initiatives with organisation objectives.

Line Manager: Business Systems Executive

Job Specification:
Key Performance Areas:
Business Process Improvement

Identify opportunities for business process improvement as guided by business stakeholders and assist with defining the business case for objectives of new projects, including identification of business needs
Involve correct business stakeholders/parties in relevant workshops and business feedback sessions and facilitate where necessary
Consult with business and ITSS project team to determine functional, technical, test and training requirements for specified changes/projects
Ensure that process changes are documented and communicated to the relevant team
Participate in business process improvement projects with the aim of continually improving the efficiency of the business and aim to share knowledge gained

Change Request Facilitation

Elicit, scope, structure and validate business change requests
Prepare findings, conclusions and recommendations based on logical, analytical thinking for feedback to Business Process Owner
Document change requests and submit to change board
Provide key input in design, testing and go-live phases of change request cycle
Review all related change request documentation (i.e., CBR, UAT, Training, Handover)

Ongoing Business Support and training

Assist with evaluating possible solutions to business issues
Develop meaningful and strategic relationships with relevant business representatives to understand business operations and improvement initiatives
Provide meaningful and objective feedback on projects and requests from business
Provide training that will improve business skill and understanding of SAP and third-party system functionality
Troubleshoot day to day business process issues with users and act as an internal consultant, providing guidance on business processes, continuous improvement, training and support.
Ongoing support of release strategies within the business
Support the expense claim process

Relevant business process authorisations approvals (GRC)

Custodian of the roles and act as the business process approver on these roles as requests come in from business
Participate in annual reviews of access assigned to users

System blueprint audits at all sites