Business Process Improvement Lead

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Role Purpose/Business Unit:

Responsible for the delivery of Business Improvement Opportunities linked to the Achievement of budget and key customer service , audit , financial outcomes.

Your responsibilities will include:

• Identifying, developing, and implementing necessary process improvements for key initiatives.
• Creating and implementing process metrics, reports, and control points (Track , monitor and measure projects implemented)
• Proactively identifying and carrying out root cause analysis of the problem.
• Logically and accurately map business process steps according to defined standards and maintain existing refinery processes and documentation.
• Collaborating with other stakeholders to ensure achievement of goal
• Assisting in compiling Business Requirements for systems and performing UAT.
• Driving process adoption & compliance with end users.
• Keeping a systematic approach to coordinating and managing process and system change definitions and implementations.
• Application of industry related methodologies and frameworks such as design thinking
• End to End business and customer journey design

The Ideal Candidate for this role will have:

Must have technical / professional qualifications:

• Matric Certificate Computer literacy (Advanced word and Excel)
• Relevant B degree (Information Systems, BA, Soc Science , Bcomm)

Core competencies, knowledge, and experience:

• 2-4 years Business Analysis experience, Process Improvement, Customer Journey Management
• Must have an affinity for data
• Detailed orientated
• Ability to start and finish tasks
• Strong Planning and organisational skills
• Previous insurance experience would be an advantage

We make an impact by offering:

• Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications:14 August 2024

The base location for this role is Vodacom Midrand Office

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organizational culture that recognizes, appreciates, and values diversity & inclusion.