Position reports to : OPERATIONS MANAGER
Business Unit : FACILITIES MANAGEMENT
Main Purpose / Objective Of The Position
To co-ordinate and provide administrative support, for the successful delivery of business support services to the business. Co-ordinate and administer all services, including helpdesk, quality management, health, safety and environment (HSE), warehousing and logistics, marketing, furniture, stationery, reception, switchboard, mailroom, courier services, and other business support services, in line with business requirements and liaise with service providers and business departments on providing various services and products. Complete any reasonable work requested by the Business Support Manager
Decision Making Authority
This position has the authority to:
- Execute all Key Performance Areas as stated on this form and in line with the Company approval framework and policies and procedures
- GR12 or equivalent and at least 2 years relevant experience.
- One year general management experience
- One year general Facilities Management / co-ordination experience
- Computer literacy (MS Office)
- Basic accounting principles, incl. budgeting, invoicing
- People Management
- Verbal and written communication skills
- Negotiation skills
- Basic Facilities Management functions and principles
- Basic administrations and facilities management functions and principles
- Company policies and procedures
- Company structure and policies
- Occupational Health and Safety principles
- Operations management
- Helpdesk, Switchboard, QMS, HSE, Warehousing and Logistics, Marketing, Furniture, Stationery, Reception, Mailroom, Courier Services, and other business support services system and processes
- Service level agreements
- Communication, Methodical, Customer & Quality Focus, Drive and Productivity, Teamwork and co-operation
- Client requests, venue bookings, number of events, number of job cards.
Internal: Various on-site departments / functions
External: Client, Service providers
