Business Unit Director - Digtial

Wunderman Thompson

Department: Client Services

Location: Johannesburg, South Africa

Last Updated: ${ new Date('2023-07-17T05:55:12-04:00').toLocaleDateString() }

Who we are:

At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

We are 20, 000 strong in 90 markets around the world;our people bring together creative storytelling, diverse perspectives, inclusive thinking, and highly specialized vertical capabilities to drive growth for our clients. We offer deep expertise across the entire customer journey, including communications, commerce, consultancy, CRM, CX, data, production, and technology.

Position Description

Leads insightful communications plans, strategies and creative work, together with effective implementation; drives allocated Accounts proactively from a Business Perspective; is ultimately responsible for relationship between Agency and Client (driving strong & enduring Client/Agency working relationships), drives Integration of the Agencies offerings effectively. Is ultimately responsible for all financials & profitability (for Client & Agency). The BUD also has a strong HR focus.

Main Areas of Responsibility

Account management

• Relationship building and brand ambassador for the Agency
• Business Approach to leading Account within the Agency
• Strategic management (overall health and performance of the account)
• Effective channel, strategies & creative implemented to achieve objectives
• Workflow process (implementation and continuous improvement)
• Operational management (timing plans, resource capacity management, managing profitability, driving operational efficiencies, financial management)

Managing escalations with client and agency leadership team

• Manage process and continuous improvement
• Effective and timeous communication
• Problem solving

Managing client and leadership expectations

• Driving effective and timeous communication
• Solutions centric and service orientated
• Ensuring all actions agreed to are managed and delivered accordingly

Commercial management of the account

• Effective scoping of all business unit requirements
• Budget and forecasting
• Resource planning and effective management of scope requirements to ensure timeous delivery and profitability within each business unit
• Recon Management
• SOX compliance
• Out of scope requirements: management, effective quoting and planning
• Financial administration

Managing client service team performance

• Team leadership and mentoring
• Ensuing agency provides client with service excellence
• Ensuring client service team are successfully meeting their KPAs, Business goals and development requirements.
• Performance Management

Experience/Qualifications

• 2- 3 years Digital Marketing experience
• 2-3 years Business Unit Director experience
• Brand management or marketing communications diploma or degree
• Minimum 12 years in marketing communications role strategy, advertising, research or marketing

At Wunderman Thompson, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Wunderman Thompson isa WPPagency. For more information, please visit our website and follow Wunderman Thompson on our social channels via Twitter, Facebook, LinkedIn, andInstagram.

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