Agent: Call Centre

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below

Purpose Statement

• To provide telephonic support as well as chat support via Glia to clients across the Business Bank product range timeously and efficiently, ensuring adherence to policies, processes and procedures.

Experience

Minimum:

• 1yr+ service call centre experience
• How to share and/or impart information clearly and succinctly - strong enunciation and pronunciation
• Client service principles and practices

Ideal

• Banking environment experience
• Conflict management know-how
• Basic technology knowhow and understanding
• Telephonic and online communication tools and methods

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal Or Preferred)

• FAIS accredited as Key Individual and approved by FSCA

Knowledge

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Attention to Detail
• Analytical Skills

Conditions of Employment

• Clear criminal and credit record
• Willing to work regular shifts or weekends or rotational standbys

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.