We are seeking energetic and reliable professionals to join our team as Call Centre Representatives.
The successful candidates will be responsible for answering incoming customer calls, using company policies to solve customer issues and directing calls to the managerial team when necessary.
Our Call Centre Representatives are often the first point of contact for customers’ product issues, so we are interested in hiring individuals with a passion for sport, commitment to customer satisfaction and an ability to make quick and accurate decisions.
Your role:
Answer incoming customer phone calls and take appropriate action for each call
Maintain customer satisfaction ratings based on explicit criteria set forth by the company
Attend mandatory training sessions to stay updated on product or company policy changes
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
Input data into the company computer platform to keep each customer record updated
What you need:
• Matric - Grade 12 Certificate essential
• Customer Relations Diploma or Degree (An advantage)
• 3 to 6 months Call Centre experience
• Customer Service Experience (Call Centre)
Starting Salary from R13500 plus benefits.
If you interested in the position advertised please forward us your full CV to medic24.engineer@gmail.com
