- Our ambition is to pioneer a premier direct financial service enterprise that is dedicated to:
- Delivering exceptional customer service, offering products of outstanding value, and ensuring equitable treatment always.
- Being recognized as the preferred employer.
- Serving as a responsible corporate entity that significantly contributes to the evolution of the Financial Services sector.
At our company, we're redefining the essence of life insurance through our commitment to values such as Professionalism, Freedom, Attitude, Energy, and Accountability. Our team is a dynamic and enthusiastic collective of innovative thinkers dedicated to challenging the status quo and revolutionizing the industry.
Your Role:
As a vital part of our team, you will:
- Conduct life insurance sales via telephone.
- Meet or exceed sales goals.
- Comply with Quality and Compliance guidelines to reduce business risk.
- Ensure high operational efficiency through effective productivity management.
- Be flexible and adaptable to meet the evolving operational needs of the business.
- Expertly handle sales objections.
- Cultivate and maintain positive relationships with clients.
- Stay informed about industry developments and trends through self-education.
- Uphold the FAIS Fit & Proper qualification requirements with integrity.
Requirements
- Completion of Grade 12.
- 3 to 4 years of relevant experience in a related field.
- Minimum 3 years' experience in outbound sales within a call center environment, specifically in selling long-term insurance, including meeting sales targets.
- At least 1 to 2 years of consistent employment at a single company.
- Proven track record of selling life insurance to new clients in a call center setting for no less than 1 year.
- A minimum of 2 years experience in a call center environment, with a focus on selling long-term insurance products.
- Ability to communicate effectively in both written and spoken English.
- Fluency in English and one other South African official language is required.
- Clean criminal and credit history.
- Adherence to the FAIS Act and compliance with Fit & Proper qualification requirements.
- Preparedness to work overtime as needed to meet sales targets.
- Proficient in computer use.
Industry Knowledge:
- Solid understanding of the Financial Services Industry's legislation and regulatory framework.
- Knowledge of sales processes and the service industry, with specific expertise in outbound sales.
- Capability to handle outbound telesales effectively.
- Skills in servicing inbound client queries and requests.
- Proficiency in administration, processing, quality control, compliance, and accreditation.
- Effective communication and the ability to work independently.
- Adaptability to different situations with a high level of independence.
- Goal-oriented with a focus on action and results.
- Persuasive skills and the ability to work independently.
- Strong interpersonal skills, including the ability to plan, organize, build, and maintain relationships.
- Commitment to treating customers fairly, taking initiative, and being driven by results.
- A continuous learner with persistence, the ability to handle objections, and a team-oriented mindset.
- Openness to receiving and acting upon feedback.
- Innovation and customer focus with a strong drive for results.
- Ability to collaborate and demonstrate resilience on an independent level.
Join us and be part of a team that values strong, lasting relationships with our employees. We are committed to your career and personal development, helping you achieve your aspirations. With diverse opportunities across our business clusters, we support your growth and success in an environment that fosters innovation, customer focus, collaboration, and resilience.
BenefitsCommission depends on performance.
