- Contracted Intermediate position
- Johannesburg Gauteng
- Undisclosed basic salary
- Job 220171212 | Ref RR-Tutor
- Posted 18 Mar 2017 by Office Admin Group
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About the Position
Call Centre - Night Shift Team Leader
The Team Leader will oversee the specific team they are assigned to. They will work under the direction of and report directly to the BPO Centre Manager. The Team Leader's role is to share their knowledge and skills with members and assist other team members with the functions of the team to perform tasks as needed:
Duties / Responsibilities:
- Attendance - Daily
- Schedule management - Daily/Weekly /Monthly
- Learner Consultant Performance monitoring /coaching
- Learner Consultant performance improvement plan and action
- Invoicing -Weekly
- Payroll - Daily capturing
- Reports
- Meetings
- HR - Disciplinary Procedures, leave, resignations, AWOL
- Recruitment - current capacity / needs
- Training
Qualifications:
- Grade 12
- Proven Supervisory experience with contactable references
Please forward your CV to Email Address or alternatively apply online.
Please note that if you have not received any response within 2 days, your application has been unsuccessful
Desired Skill
To Apply Call/Sms/Email 0725175332
