To support the operations in achieving the set input and output standards. Accountable for Operations administration through quality monitoring and compilation of reports to achieve high performance and growth
NB: This is a night shift role.
Minimum Requirements (Qualifications And Experience)
- Grade 12.
- Bachelors degree in business administration/finance/Procurement or any other equivalent qualification.
- Advance in Office and MS Outlook.
- 3 - 5 years experience as an Administrator in Finance/Procurement etc.
- Prior work experience in the International BPO Contact Centre is advantageous.
- Understanding of basic financial and procurement concepts.
- Deadline and Output driven.
Payroll and Incentives
- To collate all book and ad hoc incentives, ensuring correct employee detail and sign off for payroll. Check exclusions discipline and attendance.
- Purchase branch appliances for quarterly drives.
- Purchase vouchers for quarterly drives.
- Ensure vouchers and appliances are signed off for auditing purposes.
- To capture the Overtime hours worked by each staff member, to ensure all data is accurate before submitting to payroll for mid-month payments.
- To Capture Night shift and travel allowance for all days worked by each staff member accurately for payroll input.
- To collate report with hours worked for public holiday and overtime, check info and late coming sign off for payroll.
- To assist in resolving payroll, incentive, Overtime queries and benefits where applicable.
- Prepare invoices for submission to finance.
- To process and capture all invoices including rentals, utilities, all facilities and all branch logistics and other major suppliers via Fraxion Spend Management.
- To order stock of refreshments, cleaning, and stationery items for branch and Training Centre weekly.
- Balancing and submission of corporate card expenditure and receipting.
- To ensure budgets and actuals are correct this must be verified with portfolio managers.
- Compile attendance reports for staff and management, update sick leave, annual leave, study leave, family responsibility leaves.
- To collate absenteeism for the branch, update feedback from each portfolio regarding staff absenteeism and the process being followed via AIP.
- Analyse and report on performance and strategy implementation in a clear and concise manner to various stakeholders.
- Prepare month on month trends on billable hours for Executive Reporting.
- Ensure accuracy in all reporting submitted to internal and external stakeholders.
- Liaise with external clients to discuss monthly billable hours.
- Liaise with internal clients to discuss monthly billable hours.
- Presenting and Communication Information.
- Working with People.
- Adhering to principle and values.
- Coping with pressure and setbacks.
- Relating and Networking.
- Delivering Results and Meeting Customer Expectation Adapting and Responding to change.
- Proven ability to compile and manage data attention to detail, data integrity management.
- Report writing using various MS Office applications (i.e. MS Excel, MS Word, and MS PowerPoint).
- Good Negotiation Skills.
- Attention to Detail.
- Analytical Thinking.
- Problem Solver.
