Call Centre Agent

Termines eligibility by comparing client information to requirements. •Establishes policies by entering client information; confirming pricing. •Informs clients by explaining procedures; answering questions; providing information. •Maintains communication equipment by reporting problems. •Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. •Updates job knowledge by studying new product descriptions; participating in educational opportunities. •Accomplishes sales and organization mission by completing related results as needed.