Posted on: 09 June 2024
ID 916547

Call Centre Agent

As the nations flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

Its something weve been doing for over 100 years, ever since we launched the worlds first international scheduled air service between London and Paris.

This originality has been in our blood since day one. Its the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when youre inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The Role

An exciting opportunity to join our Flight Training School as a Theoretical Knowledge Instructor has arisen!

Based at Heathrow, you will be responsible for the technical training of British Airways flight deck crews undertaking conversion courses.

You would be joining a skilled and highly motivated team delivering technical training to flight deck crews from British Airways and other airlines.

If successful, your typical working hours would be Monday to Friday and your 'office' would be one of our 16 high-tech flight simulators at the Global Learning Academy.

What Youll Do
  • Delivering aircraft technical, procedural and performance training activities in a flight simulator environment.
  • Conducting training that meets all necessary requirements, in compliance with British Airways ATO and CAA FCL requirements.
  • Maintenance and support of all training material and equipment. This includes testing, acceptance, and commissioning of training materials and software.
What Youll Bring To British Airways
  • Excellent people leadership skills, with the ability to communicate openly and honestly, to positively influence a successful outcome.
  • Champions innovation and agility, with a creative approach to problem solving.
Your Experience
  • A flight deck, flight operations, engineering or aviation background is essential.
  • Experience in delivering training in an aviation or operational background is crucial.
What We Offer

We believe that all the people who work with us should feel valued for the part they play. Its one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, youll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. Youll also receive up to 30 discounted Hotline airfares per year for yourself, friends, and family.

At British Airways youll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we dont expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and were committed to creating a culture where everyone feels that they can be themselves. Were looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
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