Posted on: 09 September 2024
ID 923242

Call Centre Agent

Job Ref #: FH-502

Industry: Call Centre

Job Type: Permanent

Salary: Market Related

Description:

Responsibilities
  • Handle and resolve customer complaints
  • Provide customers with product and service information
  • Effectively deal with job stress, angry callers, and upset customers
  • Support and provide superior service via phones, e-mails and faxes as a receiver and caller
  • Answer calls professionally
  • Respond to customer inquiries
  • Enter customer information and update
  • Process Orders accurately
  • Identify and escalate priority issues
  • Sell to Customers
  • Route calls to appropriate resources
  • Follow up customer calls where necessary
  • Complete attendance registers
  • Meets commitments to customers
  • Other duties as assigned by management
Requirements:

Minimum Requirements:

Essential
  • Matric
  • African Languages i.e. Xhosa, Zulu, Venda, Sotho, Tshona
Skills
  • 6 months Call Centre Experience
  • Computer Literacy
Attributes
  • Be able to listen to the customers query and respond adequately
  • Perfect telephone etiquette
  • Able to handle irate customers
  • Able to multitask
Occupation:
IT, computing jobs


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