Industry: Call Centre
Job Type: Permanent
Salary: Market Related
Description:
Responsibilities
- Handle and resolve customer complaints
- Provide customers with product and service information
- Effectively deal with job stress, angry callers, and upset customers
- Support and provide superior service via phones, e-mails and faxes as a receiver and caller
- Answer calls professionally
- Respond to customer inquiries
- Enter customer information and update
- Process Orders accurately
- Identify and escalate priority issues
- Sell to Customers
- Route calls to appropriate resources
- Follow up customer calls where necessary
- Complete attendance registers
- Meets commitments to customers
- Other duties as assigned by management
Minimum Requirements:
Essential
- Matric
- African Languages i.e. Xhosa, Zulu, Venda, Sotho, Tshona
- 6 months Call Centre Experience
- Computer Literacy
- Be able to listen to the customers query and respond adequately
- Perfect telephone etiquette
- Able to handle irate customers
- Able to multitask
