Call Centre Agent Customer Service Inbound

A top international Company in the Contact Centre Industry is urgently looking for permanent Inbound Call Centre Agents. Key responsibilities • Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact • Identify and understand customer needs in order to provide a consistently high quality service • Effectively promote the client's products and enhance customer experience and loyalty • Provide accurate information on products and services to ensure consistency across the organisation and provide a reliable and trustworthy customer service • Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner • Ensure action is taken to increase customer retention, loyalty and build a credible reputation To Apply Call Mzi 011 053 9418 or Watsapp 072 732 0495