Posted on: 22 December 2017
ID 555393

Call centre agent needed

Looking for a call centre agent in Roodepoort.

Job responsibilities:

  • Managing large amounts of inbound and outbound calls in a timely manner
  • Identifying employees’ needs, clarify information, research every issue and providing solutions and/or alternatives
  • Build sustainable relationships and engage with employees and branches by taking the extra mile
  • Strong phone and verbal communication skills along with active listening
  • Employee focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Obtains employees' information by answering telephone calls and verifying information.
  • Informs employees by explaining procedures; answering questions; providing information
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Respond to emails
  • Handle employees inquiries both telephonically and by email
  • Manage and resolve employees' complaints
  • Provide employees with information with regards to their pay query if and when possible
  • Enter updated employee information into system
  • Route calls to appropriate resource eg. Umsuka
  • Ensure SMS line is clear
  • Good communication skills in English, Afrikaans and native languages
  • Available immediately.
Occupation:
Telemarketers
Sales jobs
More details
Salary:
Salary negotiation
Contract type:
Full-time


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