Call Centre Agent Job Description
Summary
The customer service representative is an entry level position that works in a high
performance, customer focused team environment and is responsible for a number of
customer oriented tasks in a call center environment. These responsibilities include:
responding to customer open/close requests, customer inquiries, and requests for
account information, negotiating collections arrangements, coordinating service
requests, determining the most effective resolution to customer issues and maintaining
customer accounts.
Minimum Qualifications
Requires No customer service or related work experience, Hand-on training program will take place before starting to work. High level of direct customer contact requiring strong communication (oral and written) and negotiation
skills. Working knowledge of company policies, practices and customer credit related matters as well as public utilities commission rules and regulations is helpful. This position may require shift work.
Primary Duties
A Call Centre Agent may perform any combination of the following tasks:
Credit negotiations (payment extensions, arrangements, turnons and turnoffs). Respond to billing inquiries and handle customers’ high bill complaints.Provide information about
company programs, products and services.Report electric and gas emergencies and outages. Provide data to customers requesting new services and/or construction. Seek resolution of customer complaints. Open and close accounts at request of customer.
Refer customers to network of agencies able to provide financial assistance
For applications call 011 0795 997 or WhatsApp Ms Tsebo on 064 007 4693
