Posted on: 29 May 2018
ID 565054

CALL CENTRE AGENTS NEEDED FOR TELECOM AND ENTERTAINMENT INDUSTRY

Call Centre Agent Job Description

Summary
The customer service representative is an entry level position that works in a high
performance, customer focused team environment and is responsible for a number of
customer oriented tasks in a call center environment. These responsibilities include:
responding to customer open/close requests, customer inquiries, and requests for
account information, negotiating collections arrangements, coordinating service
requests, determining the most effective resolution to customer issues and maintaining
customer accounts.

Minimum Qualifications

Requires No customer service or related work experience, Hand-on training program will take place before starting to work. High level of direct customer contact requiring strong communication (oral and written) and negotiation
skills. Working knowledge of company policies, practices and customer credit related matters as well as public utilities commission rules and regulations is helpful. This position may require shift work.

Primary Duties
A Call Centre Agent may perform any combination of the following tasks:
Credit negotiations (payment extensions, arrangements, turnons and turnoffs). Respond to billing inquiries and handle customers’ high bill complaints.Provide information about
company programs, products and services.Report electric and gas emergencies and outages. Provide data to customers requesting new services and/or construction. Seek resolution of customer complaints. Open and close accounts at request of customer.
Refer customers to network of agencies able to provide financial assistance

For applications call 011 0795 997 or WhatsApp Ms Tsebo on 064 007 4693

Occupation:
Telemarketers
Sales jobs
More details
Salary:
8500 R
Contract type:
Full-time


This job offer is not active at the moment.
Apply for a job
You have already applied to this job position
Save ad
Sales administrative

Sales administrative

Medic24
Bloemfontein
Jobin.co.za
SALES EXECUTIVES WANTED

SALES EXECUTIVES WANTED

Investech
Johannesburg
56 matriculants needed to work for MTN and Telekom

56 matriculants needed to work for MTN and Telekom

BST Recruitment and Tranning
Sedibeng
OUTBOUND FIBRE CALL CENTER AGENT WANTED

OUTBOUND FIBRE CALL CENTER AGENT WANTED

Just Talk Communication
Johannesburg
Call centre agents-Discovery Life, Liberty Life, Homemark

Call centre agents-Discovery Life, Liberty Life, Homemark

BST Recruitment and Traning
Johannesburg