Well established Company requires the services of Junior Call Centre Agents in Pretoria to start ASAP.
Requirements:
- Grade 12 or equivalent
- 4 Months Call Centre ExperienceRelevant knowledge of debt collections environment.
- Confident communicator and negotiator with fantastic organizational skills.
Experience
- Collections experience Essential
- Negotiates actively and firmly
- Negotiation skills
- Knowledge of customer service principles and practices
- Knowledge of call Centre telephony and technology
- Experience in a call Centre or customer service environment
- Good data entry and typing skills
- Knowledge of Billing and Collections procedures
- Strong attention to detail, goal oriented
- Customer orientation and ability to adapt /respond to different types of debtors
- Good typing and computer navigation skills.
- Call quality (How effective was the call handled?)
Salary: Salary is based on experience and skill
Email CV to maud@pradzsa.co.za / 082 894 9387 - Please use “Call Centre Agent” on the subject line
Only shortlisted candidates will be contacted
