Posted on: 18 July 2017
ID 544720

Call centre client service operator

SUMMARY OF RESPONSIBILITIES : This position provides client service support  and assists with administrative support in the day to day operations.    

KNOWLEDGE/SKILLS/COMPETENCIES REQUIRED   

  • Exceptional customer service experience.  
  •  The ability to interact with people across all levels of the business  
  • Demonstrated ability to work in fast‐paced environment. 
  • Sufficient patience to do repetitive work correctly. 
  • Ability to follow directions exactly. 
  • Sophisticated organizational skills, including physical resources (such as files, manuals, etc.)  and non-physical resources  such as calendars, appointments, events, client contact records,  images, etc
  • Proficiency with computer programs, including MS Word & Excel, and the ability to learn how to use proprietary software quickly
  • Ability to compile reports and capture data
  • Possesses the ability to communicate effectively in person, over the phone and via email.
  • Has strong leadership skills and the ability to work with others to resolve customer complaints.
  • Exhibits self-motivation, the ability to multitask and pay close attention to small detai
  • Can think logically to provide answers to customer questions as well as resolutions for various issues that may arise.
  • Exhibits the ability to prioritize tasks and complete them in a high-pressure environment.
  • Displays the ability to work in a collaborative and team oriented environment.
  • Matric Certificate ( if you do not have a grade 12, you need not apply)
  • Tertiary education will be advantageous
  • a min of 2 years  experience in a similar role call center roll.
Occupation:
call centre client service operator
Administrative jobs
More details
Contract type:
Contract


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