Digital Campaign Co-ordinator

CORE PURPOSE OF THE JOB

To offer support to the digital team in ensuring the co-ordination & delivery of all key platform & campaign performance measures & indicators on time and in full.

PRINCIPLE DELIVERABLES

Campaign Operations & Digital Execution

Planning campaigns across all technologies for seamless execution.
Creating & ideating digital campaigns for clients with digital team.
To offer support to the digital team with respect to all business unit platforms and technology to do with campaign execution requirements.
Responsible for all campaign execution & set up.
Delivering user journeys & workflows for all campaigns.
Work with 3rd party suppliers for all campaign deliverables.
Manage & traffic workflow of campaigns from start to completion (design to implementation).
Support on platforms, including testing and working with 3rd party support teams to get the campaign job done.
Reporting on all campaigns.

Campaign Execution

Ensure briefing process to creative is streamline, digital, accessible and accurate.
Assist the digital team with all digital campaign & client initiatives to ensure seamless consumer engagement, client brand consistency and a positive customer experience across all digital platforms.
In conjunction with the Digital Designer & implementation co-ordinator, deliver campaign & content assets that are accurate, timely, high-quality and conforms to the group and digital business unit style.
Deliver client campaigns that drive revenue-driven results. Show the results.
Identify opportunities to increase the scale across digital services to maximise revenue and profitably. Constantly look for improvements.

Maintaining Customer/Client Relationships

Develop and manage relationships with various internal & external stakeholders.
Maintain proper communication channels within the organisation working with the Digital Account Executives, Digital Projects, Technical and Implementation to ensure seamless campaign operations & executions.

Project Management

Work closely with key stakeholders in different internal and client campaign projects to meet overall project deliverables on time and within budget.
Build project plans with internal stakeholders for client projects.
Assist the Digital Project Manager to see projects from start to finish and close out on all projects.

Knowledge/Experience

COMPETENCIES REQUIRED

BA/BCom tertiary degree or equivalent and in relevant field.
2 to 3 years hands on experience in digital marketing & campaign management.
Basic technical knowledge of HTML and web publishing.
Knowledge of Search Engine Optimization, web traffic metrics & Google Analytics.
Experience with WordPress, Google analytics, and all social media channels.
Project management skills.
Power Point /KeyNote skills.
Experience with user journey mapping tools and workflow management & configuration.

Skills & Behaviour

Ability to analyse and present content and digital performance
Accurate editorial mindset
Personal drive & delivery
Judgment and decision making
Customer centricity
Commercial thinking
Work well and smart under pressure
Profit driven
Technology literate and digitally savvy
Strong design skills
Excellent writing skills in English

Competencies

"Can do" attitude
Critical thinking and problem solving skills
Communication skills
Stress tolerance
Negotiation and presentation skills
Delegation
Conflict management
Adaptability
Analytical skills
Results and goal orientated
Ethical
Attention to detail
Good organizational and time-management skills

Working Environment:

The candidate will work in an open plan office environment. The candidate will interact on a front-line basis with other employees in the department and as well as with the client.

Monday to Friday 08h00 - 17h00.

KPIs Performance Criteria:

(Platform and Process Driven)

Platforms include: SmartPack, SmartPOS, uWINa, InfoBip.
Process Platforms: Jira (incl. Support & Service Desk), Google Analytics & PowerBI.

Stakeholders: Management, Digital Solutions employees, 3rd parties.

Campaign Execution: Ability to seamlessly execute campaigns from brief to completion.
Value Add to processes: Briefing, trafficking workflow & overall team communication
On-time delivery:
Fixed time campaign projects
Process improvements across all platforms (ways of working).
Relationships and communication: Internal & External.

Internal relationships & communication to be motivating & positive at all times!

External relationships & communication to be factual, clear and effective.