Responsible for assisting the ESMs to effectively plan and execute services required as per the assigned event. Ensure that staff offers excellent service to all the internal and external customers. Upholding the standards set within the department at all times. Managing all subordinates adequately while executing a seamless event.
Reporting to the: Event Services Manager
Key responsibilities will include but are not limited to:
- Management of Events and Services
- Manage the floor as per the event function schedule.
- Maintain a high standard of service with clients and delegates.
- Ensure while providing the services to adhere to the safety standards by both the clients and staff.
- Acquire full briefing and handover from the event services manager (ESM) before the event. Acquire required information about the event to make it easier to execute.
- Work closely with the ESMs, Hospitality hosts, Beverage team, BOH team and the kitchen teams to achieve desired outcomes for the client.
- Direct and manage the hospitality hosts and waitrons to ensure efficient service is executed for all events.
- Manage the build-ups and breakdowns of events.
- Monitor that the staff are operating according to set Standard Operating Procedures.
- Maintain customer satisfaction and take appropriate action on customer complaints/queries.
- Provide a hand over report after the shift for incoming staff.
- Ensure the correct procedure is used to sign in and out operating equipment (OE).
- Learn to use the triple play for signage and ensure correctness before loading.
- Preload the signage for all events before the start of the events.
- Update the lift signage before the start of the event.
- Conduct weekly meetings with hosts and waitrons.
- Manage all coffee sales within the department.
- Ensure cleanliness is maintained throughout the building and communicate to the cleaning service provider.
- Ensure to report all maintenance issues regularly and check that reported maintenance issues have been attended to.
- Ensure correct signage with correct prices has been displayed for all public catering events.
- Pay Attention to detail on the public catering events to ensure the company's best interest.
- Ensure that correct food labels are displayed for buffets.
- Conduct a daily walk about of the venues and floors ensuring all set ups are in order.
- Check and ensure that escape routes are kept clear and keep all pathways clean and free of table, chairs, banners or coffee stations.
- Ensure that you have enough food and wine knowledge to be able to anticipate the clients / guests needs and exceed their individual expectations through valued customer service.
- Ensure the venues are correctly setup as per function sheets.
- Ensure that the staff Use all the equipment with the utmost care to avoid accidents and losses.
- Ensure that all the coffee machines are rinsed out and filled with hot water for the next day by the staff and the section leaders or the hospitality hosts.
- Ensure all kitchens in your work areas are cleaned before you sign the staff out.
- Ensure that all staff sign in and out at the correct time son the register.
- Ensuring that the venues are ready timeously for the events prior to clients arriving.
- Inventory Management
- Manage the operating equipment used within the department by allocating responsibility to the Hospitality Hosts.
- Ensure enough stock is available (mints, notepads, pens and coffee/tea etc. for all events as per scripting and ensure correctness in monthly counts are recorded.
- Ensure that breakages and losses of equipment are monitored, and action taken when abuse is identified.
- Keep the necessary record of breakages and losses.
- Ensure you adhere to returning and signing in OE and report breakages.
- Ensure that storerooms are packed correctly, and stock required i.e. operating equipment, stationary or beverages are ordered in advance of any event taking place.
- Assist in reducing the loss of cutlery e.g. teaspoons and dessert spoons by taking full responsibility while in use during and after the event and ensuring that the cutlery is returned to the dedicated storerooms when necessary.
- Staff Management
- Ensure that staffing levels are correct and to agreed standards and as per the event requirement.
- Conduct performance reviews with Hospitality Hosts.
- Manage workplace diversity.
- Take action in case of staff discipline and resolve any staff issues.
- Conduct on-the-job training and assessment daily.
- Ensure Daily handovers and briefing meetings are taking place with all the staff.
- Ensure de briefs are conducted with staff after each event.
- Adhere to the company Supply Chain Management policies, regulations, and procedures.
- Monitor suppliers performance against agreed tender requirements and contract.
- Conduct quarterly service level agreement (SLA) reviews with suppliers.
- Address contractual disputes relating to supplier performance and delivery.
- Issue non-conformance notices to suppliers that are not performing against agreed tender requirements.
- Martic or equivalent (NQF Level 4).
- Certificate in Hospitality or other Relevant Hospitality or Food and Beverage qualifications (NQF Level 5).
- Minimum of three (3) years experience at a supervisory level in the hospitality / food and beverage industry at a 4/5-star establishment.
- Food safety handling and knowledge.
- Inventory management knowledge.
- Operating a point of sales system.
- Experience in managing and leading a team is essential.
- Time management.
- Planning and organising skills.
- Conflict management sand ability to manage complaints.
- Well-groomed with a vibrant personality.
- Stress management & flexibility.
- Excellent Communication skills.
- English proficiency (written and verbal).
- Excellent negotiation skills.
- Competitive salary
- Provident fund benefit
- Employee Assistance Programme
- Staff socials and participation in local community partner events
- Staff meal
- Ongoing learning and development opportunities
The CTICC is committed to Employment Equity and particularly welcomes applications from suitably qualified Historically Disadvantaged Individuals (HDIs). Should you not hear from CTICC within 30 days consider your application unsuccessful.
For more information on the Cape Town International Convention Centre please visit: www.cticc.co.za
The CTICC has adopted a Mandatory Vaccination Policy
