We celebrate our wins as one team of many great people!
With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3, 000 professionals, spread across 60 plus countries and in over 240 offices to help our partners connect to a smoother, smarter ocean.
We empower our people, and our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:
Global Perspective we connect the world and see the bigger picture.
The Power of People we rely on the strength of local agent knowledge and relationships.
Progress we adopt new thinking and push for positive change in our industry.
We know what matters. We never stand still. We always reach for more.
#InchcapeShippingServices
Business Need / Purpose of Role
The Operations Executive - Port Agency reporting to the Country Manager, based out of Cape Town, South Africa shall be responsible to conduct port operations, especially with regards to crew operations, immigration visa arrangements and crew transfers, enabling smooth transition of day-to-day documentation/operations and eventually accomplishing speedy turnaround of vessels in accordance with ISS QMS and under strict adherence to local rules and regulations.
Objectives & Measurement Key Responsibilities
- Crew operations and transfers, that is coordination of pick up and drop off.
- Immigration and Visa arrangements.
- Boarding and handling requirements as per vessel / principal requirements in close co-ordination with main office and ensure in accordance with QMS.
- Maintain good working relationship with the Immigration, Customs, Vendors, Port authority and Principal.
- Providing the Marine department with updated information on local rules and regulations and changes as and when notifications received.
- Arranging crew medicals, shore passes, hot work permits for vessels etc. as per vessel / principal requirements in accordance with port procedures.
- Represent the client in all port and vessel related matters by checking, monitoring and assisting the on the day-to-day operational jobs.
- Providing the Marine Department wit updated information on local rules and regulations and any changes as and when notifications received.
- Work as a team with all other operational staff ensuring all regulations are followed and that all port and cargo documentation is in order prior and after departure of vessel/s.
- Follow reporting procedures and keep the Operations manager updated on all activities.
- Competent user of the Microsoft Office suite including Outlook, Excel, and Word.
- Being able to communicate verbally/writing in a clear and concise manner.
- Balance multiple tasks, changing priorities & operate within a deadline-oriented environment.
- Good interpersonal relationship in managing people/sub-ordinates, planning, organizing.
- Excellent attention to minute details.
- Self-driven, organized, good communication skills.
- Strong planning and coordination skills.
- Strong Problem Solving & Analytical Skills.
- Excellent Time Management Skills.
- Having a global perspective and possess a progressive thinking skill.
- 3 years experience in similar role with excellent knowledge of Shipping / Port Agency industry.
- Having a good knowledge of customer base and their requirements within the local Cape Town market.
- Relevant experience of working within a Services Delivery industry.
- Experience of working to pre-defined processes and procedures and delivering work in accordance to SLA (Service Level Agreements).
- Good level of numeracy.
- Relevant academic degree shall be required.
- South Africa Driving License shall be desirable.
We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.
In return, we will offer you:
A diverse range of benefits, depending on your geographical location. At this instance, you will enjoy:
- A place to grow your career - Well help you set big goals and exceed them.
- Competitive salary package and performance-based bonus scheme
- Premium medical health insurance coverage
- Work with talented, committed, and supportive teammates.
- Value Award celebration events
Inchcape Shipping Services is looking for people who are willing to think about the future...and think big. We're looking for people who are ready to take on the most significant challenges of their careers.
If you think that you have the right skills, knowledge, and attitude to join our team, then we invite you to apply to this advert!
#ISSthebiggerpicture
Inchcape Shipping Services is an Equal Employment Opportunity Employer and equality; diversity and inclusion are at the center of everything we do. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.
Only applications submitted through the ISS Careers website will be acknowledged.
