- Develops career services programs that will assist in exploring and planning career options
- Reviews educational qualifications and work experience before offering consultation
- Provides career counselling and career development sessions
- Works with employees on their needs for career development
- Assists students /employees / candidates enroll for aptitude and personality development tests
- Offering guidance in compiling relevant documents and educate on resume building, interview skills, and professionalism
- Conducts mock interviews and job search workshops
- Understands the career preferences and concerns and informs of befitting and profitable careers
- Assists in developing effective strategies for career growth and ensure sufficient succession planning in the organisation
- Coordinates with academic faculty to help students make career choices, creating talent pipeline depth
- Assisting in developing long-term career plans in line with succession planning and talent management
- Ensures employees are directed to therapy sessions and medical help, if needed
- Guides learners in determining their interests and abilities, using a wide range of methods, such as aptitude assessments, interviews and planning materials
- Counsells individual learners, working with them to aid in the development of both hard and soft skills
- Conduct trainings, workshops, lectures, presentations, and other events to develop career planning and employability skills
- Maintains regular contacts with Business Units or departments leads for new job opportunities
- Visiting schools and colleges to conduct career development programs
- Conducts career awareness events including promoting the academy at job fairs
- Executes outreach programs to promote career services
- Conducts mock interviews to help clients/students/employees with interview preparations
- Enrolling potential student to skill-building workshops
- Researches and analyzes current employment trends in various industries
- Maintains a database of student academic and employment records
- Trend analyses on career development in conjunction with succession planning
- Determines company needs for leadership development, succession planning, career management, interpersonal skills and communication training.
- Selects, develops, and evaluates personnel to ensure the efficient operation of the function
- Bachelor's degree in Psychology, Clinical Psychology, Industrial Psychology or a related field
- License in Counselling is mandatory
- Registered psychometrist
- Minimum 1 - 2 years of experience in Human Resources
- BPO experience preferable
- oral and written communication
- planning and organising
- collaboration
- Grade 12 / Matric
Merchants is a leading BPO solution provider specialising in customer experience and customer interactions. We focus on people, process and technology to create exceptional customer experiences. We are passionate about people and our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors.
Employer & Job Benefits
- medical aid
- provident fund
- performance bonus
