Let your passion fly! Were proud to be one of the worlds leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service thats straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific wont be your last. It could take you anywhere.
Join us and discover just how far you can go!
Role Introduction
To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as to actively support the port management team to drive service excellence and delivery on the cargo services strategy. To assist with operational and reservation functions including oversight of suppliers to ensure full compliance with company and regulatory requirements and service levels.
Key Responsibilities
Revenue Generation (Commercial)
- Implement the Cargo Business Plan in alignment with local cargo strategies and specified Key performance Indicators
- Assist the Cargo Manager(s) and coordinate with the Cargo Sales Officers to achieve revenue target and generate ancillary revenue by actively seeking support from customers
- Provide support to manage capacity in order to maximise flight revenue
- Coordinate with Outdoor Sales to provide customer-centric solutions to customers
- Answer customers enquiries and handle customers offline booking and e-booking requests in a timely and professional manner
- Manage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes
- Provide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business
- Champion Cathay products and provide excellent and consistent product solutions
- Update customers with shipment status in a timely manner, providing solutions as appropriate
- Support cargo reservations and bookings, while providing exemplary customer service
- Check and review post flight documentation as required
- Prepare post-flight reports in a timely manner
- Prepare flight documentation for crew and customs
- Provide vendor notification for on time and delayed flights as required
- Provide freighter catering uplift and last minute changes
- Coordinate between engineering, airport operations, air traffic control and vendors
- Communicate effectively to internal and external stakeholders, including customers, airport and cargo operations, suppliers, flight crew etc.
- Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
- Assist in managing Ground Handling Agent and other supplier performance and provide guidelines and instructions as required and report issues as appropriate
- Coordinate weather diversions at diversion sites as well as support diversion of Cathay Flights when required
- Support in an Emergency and Accident role as and when required
- Support Station Training activities as instructed by the Area Cargo Manager or Duty Manager
- Assist to ensure compliance and conformance to regulatory and internal safety, security, quality, and procedural requirements
- Conduct Operational Duty Holder activity if and as specifically required
- Support the established performance targets through operational oversight and participation
- Assist with crew administration and support matters at the port
- Conduct quality check programmes established by Head Office and participate in audits
- Assist with various administrative station tasks
- Any other reasonable task as requested Efficiency Improvement
- Support Cargo Manager to implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions
- Emergency and Accident and Crisis Response responsibilities as required
Academic Qualifications
- High school graduation
- Tertiary education or equivalent in a related field is a distinct advantage
- Minimum 2 years experience in cargo industry would be an added advantage
- Prior customer service experience with demonstrable customer service orientation
- Excellent communication skills
- Highly attentive to detail
- Working knowledge in MS Word, Excel and PowerPoint
- Good analytical, problem solving and planning skills
- Ability to work independently
- Knowledge of CHAMP CargoSpot systems is an advantage
- Adapts to change easily
https://careers.cathaypacific.com/who-we-are/why-work-here
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful.
All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer
