This role is responsible for focusing on the people aspects of change and leading a project, the role develops an integrated change plan and is individually accountable for the execution of the plan over periods of 1-2 years. You will also be tasked with providing business-centric solutions, including organisation assessment and required design solutions, stakeholder analysis and engagement, change impact assessment, change communications, the coordination of change interventions, and all other change management-related activities, including tracking and reporting of, to enhance business outcomes and accelerate the adoption of strategic business initiatives in an integrated coherent manner.
Responsibilities
- Researches and implements best practices for change management on the change project.
- Identifies and analyses the change impact for the overall project.
- Develops the integrated change strategy and plan.
- Establish a sponsorship plan and on-board sponsors.
- Develop the change brand.
- Develops the communications or ensures that the Segment communications team develops the communications plan.
- Develops the stakeholder engagement plan.
- Develops the training plan based on a detailed needs assessment.
- Develop the team development plan.
- Establishes the appropriate change methodology, practices a, nd templates.
- Identifies the change agent network, on-boards change agents, and continuously maintains the change agent network.
- Executes on the change strategy and plans.
- Measures the effectiveness of change interventions on a continous basis and through the change agent network takes corrective actions.
- Ensures that stakeholders execute their roles in the change plan.
- Ensures that post-go live support is available.
- Identifies, manages, and mitigates change management risks and issues.
- Manages change budget.
- Design change capability learning content and upskill Line Managers and HC to build their change management knowledge and practical skills.
- Business knowledge/understanding.
- Bachelor of Commerce or Hons in Organisational Development/ Industrial Psychology or any change management or human resources-related qualification
- 5 - 10 years of experience applying change management principles, methodologies, and tools for implementing business change.
- Experience in large-scale implementation of transformation and technical programmes in the financial services industry.