Chinese Canteen Manager - Mandarin Speaking

Fresh Canteen Assistant Management & Food Service Assistants. The Canteen Manager is responsible for the efficient and professional operation of the Canteen. Providing high quality, healthy food to our Client customers in a professional manner.

• Working with the Client Canteen Committee to ensure the canteen operates profitably.
• Ensuring that all Fresh and Client staff complies with all relevant policies and procedures as outlined by the Canteen Committee.
• Ability to read and write both English & Mandarin.
• Willingness to assist to perform the required functions of a Health and Safety Representative. Management of Fresh canteen staff.
• Canteen operations management.
• Effective communication.
• Management of manuals, policies and procedures.
• Liaison with Canteen Committee
• Record keeping.
• Stock management.
• Ensuring canteen security.
• Planning Special Events.
• Miscellaneous duties. Management of all Fresh staff in building 14, ensuring suitable inductions covering hygiene, OHS, customer service and any other relevant points.
• Ensure staff and customers (where relevant) are aware of all canteen manuals, policies and procedures including:
• Food & Drink Policy
• Food handling practices and regulations to prevent food spoilage and contamination.
• Money handling policies and recording of sales & expenses.
• Occupational Health and Safety
• In conjunction with the Canteen Committee, encourage staff to help with the daily running of the canteen.
• Develop ongoing positive relationships with staff and volunteers.
• Performance review of Fresh staff & Client. Opening and closing canteen procedures for allocated work times.
• Preparing and selling menu items as per the canteen menu.
• Serving staff (as required) during prescribed service times.
• Establish effective communication between Canteen Committee, Fresh Staff, Customers, Chefs and Canteen suppliers.
• Ensure any changes are communicated to all appropriate parties.
• In conjunction with the Canteen Committee ensure timely and effective promotion of the canteen, i.e. menu changes, specials, requests for volunteers, theme days etc.
• Communicate customer and staff feedback to the Canteen Committee.
• Liaise with the Canteen staff to ensure operational matters are attended to. The Canteen Committee is directed to oversee the strategic management of the canteen and ensure its staff can operate the canteen effectively and profitably meeting all specified requirements.
• This role is required to meet with the Canteen Committee at least twice a week to discuss:
• Strategic directions and opportunities.
• Any management of staff.
• Review menu items, costs, profit margins, resourcing, combos and specials.
• Promotion or removal of products.
• Profitability.
• Proposed changes.
• Any items outside the allocated financial delegation.
• Any other canteen issues or topics.
• This role is also required to provide the following information regularly to the Canteen Committee:
• Relevant information to assist with reporting to the monthly P&C meetings.
• Stocktake numbers.
• Product information.
• Supplier information and changes.
• Feedback on staff
• Additional reports as required. In conjunction with the Canteen Committee ensure the effective financial management of the canteen.
• Identify costs and profit margins for each product.
• Advise the Canteen Committee of any concerns or changes in profit margins. In conjunction with the treasurer ensure all banking is finalised and placed in the school safe at the end of each day.
• Utilise petty cash according to procedures set out by treasurer.
• Be responsible for the timely follow up of staff account debts ensuring accounts owing are manageable and finalised each month.
• Recording of all orders and sales.
• Review financial information provided by Canteen Committee. Effective ordering to meet demand where possible.
• Order within financial delegation.
• Establish a process to ensure the checking delivery dockets to ensure deliveries meet requested orders.
• Delivery dockets to be retained and provided to treasurer for checking against invoices as required.
• Manage supplier relationships
• Regularly review suppliers options to evaluate value for money, alternative options and specials using information supplied by the Canteen Committee.
• Manage stock expiry dates to ensure minimal wastage or spoilage of food.
• In conjunction with the Canteen Committee undertake stock takes at the end of each month. Securing of cash and keys.
• Locking up at the end of the working day and switching off applicable appliances.
• Ensuring that only authorised personnel enter the canteen.
• Reporting any concerns or damage to the Canteen Committee and Security (where relevant). In conjunction with the Canteen Committee establish an annual and quarterly plan of events in which theme days, canteen closures and other events will be proposed.
• Events will need to be scheduled in conjunction with the event co-ordinators.
• In conjunction with the Canteen Committee devise and implement at least two theme days per month to increase sales and profitability.
• Propose event dates, times, target audiences, products, expenses, estimated profits, communication requirements, equipment, helpers, stock etc.
• Provide timely proposed event details to the Canteen Committee for input and assistance. Any other duties that may be requested by the Canteen Committee from time to time.