Position Requirements:
• Matric certificate
• Bilingual (English & Afrikaans)
• FAIS Accreditation
• Good communication skills (verbal and written)
• 1 – 3 years’ Financial/insurance/call centre experience (Short Term Industry)
• Claims experience is a preference
• Knowledge of Insurance industry
• Customer services
• Internet (Google, search engines, etc)
• Systems (Capturing and storing information, database orientated etc)
• Experience in Tial/System A/ROC will be beneficial
• MS Windows and Microsoft Office (Excel, Outlook, Word, etc)
Job Specifications:
• Ensure capturing of detailed, accurate information
• Ensure correct information is obtained from the customer – by asking the appropriate questions and listening – to make correct decisions
• Use appropriate tools (TIAL, supplier contact and/ or negotiation) to accurately cost the claim, and make informed and appropriate decision which is correct for the business and reasonable for the customer
• Remain up to date (have good general knowledge of) with insurable goods, and knowing where to find appropriate information
• Ensure claims are finalised with set parameters (turnaround times, terms and conditions applied accurately)
• Ensure regular feedback to customers and other stakeholders, as determined by the company and/or customer requirements
• Building and maintaining relationships, and liaising with, key stakeholders (e.g. Assessors, Panelbeaters, Brokers, Brokers, Legal, suppliers, etc) to meet job objectives
• Taking accountability for full resolution of claims processes (incl. the communication of the outcome of the claim), to deliver a quality service to, and retain customers
• Take accountability for the resolution of customer complaints, with a view to customer retention
• Be innovative and use judgement to solve unique or unusual customer situations outside set parameters, with a view to customer retention
