Claims Administrator

Adherence Expected Behaviour: Adherence (Average) Personal Development Plan Team Expected Behaviour: Personal Development Plan - Bursary, Buddying Up, Courses etc Complaints Expected Behaviour: 0 Complaints Compliments Expected Behaviour: 1-3 Compliments DNA-1Life Values Expected Behaviour: 0 Ineffective behaviours Absenteeism Expected Behaviour: Absenteeism (Any unplanned or unauthorized leave) QA Expected Behaviour: Call QA Score (Average Penalties Score) Performance Target Expected Behaviour: Performance (Average Adjusted Target)

RESPONSIBILITIES Administration Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility. Data Collection & Analysis Perform basic data entry tasks, including data verification. Data Management Support others by working on a variety of data management tasks. Provide Claims Assessors with the necessary assistance in gathering information / documents as and when required. Document Preparation Use standard office software to carry out basic formatting on letters, memoranda and routine reports. Handling Enquiries and Correspondence Answer the telephone and assist callers or those making varied enquiries by email or mail with any basic requests for information, directing more complex matters to colleagues as necessary. External Communication Create positive experiences for clients by interacting courteously with them. Customer Service Carry out standard customer service activities and handle simple customer enquiries.

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