Purpose Of The Job
Our Client is looking for and experienced Claims and Fines Administrator, to join their Team. Duties:
- Ensure that all claims are effectively and timeously processed within the stipulated turn-around times
- Ensure validation of policy holder details and consent on all claims
- Detailed capture of breakdown and relevant information by asking the appropriate questions to both client and workshop
- Respond to client e-mails and messages within set turnaround times
- Use appropriate tools (assessors reports, workshop reports, photos) to accurately cost the claim, and make informed decisions
- Ensure claims are finalized with set parameters
- Provide regular feedback to customers and other stakeholders, as authoriZed by the customer
- Building and maintaining relationships, and liaising with, key stakeholders
- Maintain relations by being proactive and keeping workshops/ dealers informed
- Contain or reduce claim costs wherever possible by appointing assessors to assess the damage, putting pressure on panel beaters to reduce variable costs
- Taking accountability for full resolution of claims processes (incl. the communication of the outcome of the claim), to deliver a quality service to customers
- Ensure that the agreed productivity targets are consistently achieved
- Resolve client complaints and queries before escalating to the next level
- Fulfil his/her duties in such a manner that the relevant outcomes are delivered
- Deliver on principles in alignment with regulatory requirements
- Foster productive working relationships with the team and external stakeholders
- Be able to handle fines and all procedures that encompass this
- Matric
- 1-2 years claims experience with technical knowledge
- Knowledge of the motor industry ESSENTIAL
- Prior knowledge of mechanical and electrical repairs
- Good computer skills (MS Word, Outlook and Excel)
- Only candidates that meet the criteria will be shortlisted and contacted
- If you have not heard from us within 14 days from submission of your CV to us, you can assume you have not been successful
- Only candidates with Automotive Industry experience will be considered and contacted unless otherwise stipulated
If you are interested and have the required SKILLS and EXPERIENCE according to the job spec, please UPLOAD your current, updated CV on our Website using the following link:
https://selectmotor.co.za/job-application/
For further information please feel free to contact Debbie at Select Motor Recruitment
011 615 7747
Applications should be submitted no later than Wednesday 15 May 2024.
