Claims and Underwriter
Job Description
We are looking for an individual who has a passion for administration and insurance. To be successful in this role, you will need excellent verbal and written communication skills, as well as competency in Microsoft Office applications, such as Word and Excel.
Duties and Responsibilities:
• Ensure capturing of detailed, accurate information
• Ensure correct information is obtained from the customer and submitting the claim to the insurers
• Ensure claims are finalised within set parameters (turnaround time, terms and conditions applied accurately)
• Ensure regular feedback to customers and other stakeholders, as determined by the company and/ or customer requirements
• Building and maintaining relationships, and liaising with, key stakeholders to meet job objectives
• Take accountability for the resolution of customer complaints, with a view to customer retention
• Be innovative and use judgement to solve unique or unusual customer situations outside set parameters, with a view to customer retention.
• Deliver on Treating Customers Fairly principles in alignment with regulatory requirements Process and underwrite new business quotes for the intermediaries
• Load new policies on the system
• Do amendments to existing policies on the system
• Process policies on system for book take-overs and bulk increases
• Interpret and process information for policy retention
Position Requirements:
• Matric certificate
• Bilingual (English & Afrikaans)
• 5 years underwriting & claims experience – sound knowledge of underwriting, claim processes, policy wordings, pricing and systems
• Computer literacy – Microsoft Office & must be able to do system processing
• Good communication skills (verbal and written)
• Analytical skills
• Attention to detail
• Be able to work under pressure
• Excellent inter-personal skills
• Sound problem solving skills
• Highly organized worker
• Team work and co-operation
• Effective time management skills
• Positive work record
• Excellent Knowledge of Tial / System A & Roc
• Able to work independently
• Must work very accurately
Send the following to hettie@workersweb.net
1. Complete CV
2. Photo
3. ID
4. All certificates/diplomas
