Claims Assessor STI-1

Your time is now to be your exceptional best at Old Mutual!

Job Description

To deliver a world-class customer-focused and quality claims service by attending to phone calls and interacting with customers.

Take inbound (First Notification of Claim) and make outbound calls in accordance with predetermined schedules Telephonically take customer through the claims process this would involve immediate resolution of claim (where appropriate). Deal with all customers in a professional manner in strict accordance with the business culture, products and quality standards Manage time and workloads to ensure that deadlines and targets are met. Be personally responsible for reaching set targets. Demonstrate an excellent knowledge of product and claim terms, rules and conditions in order to correctly advise and assist the customer. Identify claim scams, inconsistencies or fraudulent activity and alert the responsible person following the appropriate policies, compliance and market trends Monitor business results.

Skills

Education

Closing Date

24 February 2023

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutuals Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.