JOB PURPOSE
Obtain information from insured or designated persons for the purpose of
validating claims using all resources available.
Customer Management
Help manage customer by carrying out standard activities to complete the
customer request.
Building and maintaining relationships with dependencies (for example; Loss
Adjusting, Towing etc) to help assist with customer's communication.
Data Collection & Analysis
Ask questions, collect data from a variety of sources, analyse information and
investigate claim.
Work Scheduling and operational compliance
Organize own work schedule in order to get the job done, coordinating with
support services and completed work within TAT.
Administration
Produce, update and provide best practice support to customers on the claims
administration process and other departmental systems, in line with claims
policy, rules and SLAs.
Correspondence
Respond to routine requests using telephonic conversation or emails (internal
and external).
Document Management
Create, organize and maintain files containing the correspondence relating to
policies and matters.
Document Preparation
Prepare and manage claim documentation for customers.
Up-sell Customer Propositions
Identify a selection of products or services that may meet the customer's
requirements, explain the product/service features influence the customer to add
additional cover.
General Education
Matric / Grade 12/ SAQA Accredited Equivalent (Essential);
Regulatory exam 5 (Essential)
General Experience
1 to 3 years Financial Services industry experience (Essential); STI experience
(Advantageous)
SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and
its subsidiaries with certified evidence that their qualification(s) meet the
equivalent NQF level required for this role at time of application. As a registered
Financial Service Provider, we are mandated to ensure that all our
representatives are and remain fit and proper at all times. By applying for this
role, you consent to having your relevant qualification and or accreditation or
confirm that you are working towards meeting the competency requirements.
You further consent to the relevant information being verified.
#AM