We are excited to announce that a position has become available for a Claims Handler in our team in Haven Knox-Johnston, based in Maidstone.
Haven Knox-Johnston specialise in boat insurance and are a close-knit bunch with years of boat insurance experience between them. A fantastic environment for someone looking for a supportive team to expand their skill set.
This role is ideal for someone with previous claims handling experience in any area, whether that be motor, property or liability. This role will see you taking a "hands on" approach to managing a portfolio of claims on an end-to-end basis. You will be passionate about achieving the best possible outcome for the customer.
Working within a highly supportive team, you will be expanding your existing claims experience with the opportunity to gain professional qualifications and forming part of an industry leading insurance broker with more than 2, 000 staff and 75 offices in the UK and Ireland.
If you're looking for a fast paced, flexible, and rewarding role, Haven Knox Johnston is the place for you. We offer hybrid working, ensuring a balanced combination of office and home life.
Role Responsibilities
- Handling private clients claims 'cradle to grave' on both a delegated and non-delegated basis.
- Ensure an exceptional claim service is delivered to each and every client.
- Review and if necessary, challenge Insurer decisions on liability.
- Deliver consistently an exceptional claim service to every client.
- Handling client queries via email or via the telephone.
- First Notice of Loss (FNOL) registration
- FNOL management - ensuring all new claims are monitored and handled within our own service level agreement, including insurer's bespoke arrangements
- Diary and report maintenance
- Matching of all post/diary entries
- Ensuring that the Claims Manager is fully aware of all issues or complaints
- Any previous experience of claims handling (motor, property, liability etc.)
- Excellent client service skills
- Accuracy and attention to detail, with the ability to process work quickly and efficiently.
- Ability to prioritise work and meet deadlines.
Aston Lark is part of Howden, an international insurance broking group, aiming to be the biggest and best British broker.
Opportunities for career growth and development within our expanding organisation.
We are committed to developing our people through professional qualifications, apprenticeships, mentoring, and more.
Our culture is driven by integrity, passion, and empowerment, as recognised by the Insurance Post Best Insurance Employers 2022 Award.
#AllOfUs is our ongoing commitment to embrace inclusivity, collaboration, and personal growth. Though these actions we can create a stronger, more vibrant, and equitable future for all.
What We Offer You
- Competitive salaries with regular pay reviews and a company bonus scheme.
- Minimum 25 days holiday with the option to purchase additional days.
- Health and well-being support through our 24/7 employee assistance program.
- Hybrid working arrangements to provide flexibility for work-life balance.
- Study support and career progression opportunities.
- Referral Reward Scheme, giving you the chance to be rewarded for successful placements.
- Commitment to diversity and inclusion, celebrating our LGBTQ+ community, race, and gender equality.
