Key Responsibilities Finance
- Ask correct questions and gain necessary information to process the claim or advise the client accordingly.
- If required, refer to independent Assessor.
- Log a request on the system.
- Coordinate with the Workshop, Owner, Assessor and other stakeholders.
- Evidence to be provided to prove savings on claim cost (i.e. application of procurement initiatives, spend direction, accurate adjudication, salvage)
- Finalize and close off the claim when all information is available.
- Refer claims above R5, 000 for authorization to the next line: Claims
- Authorise claims in accordance with policy parameters.
- Ensure 95% of claims are finalised on same day as registration Tyre & rim / 90% (Warranty)
- Administer and authorise claims on the system as per Company Policy and Procedures.
- Ensure adherence to scheduling & service delivery within the call centre
- Communicate with Internal and External clients and Repairing Agents
- Understand and implement IGs Treating Customers Fairly policy.
- Minimum of 95% scoring on quality audits, no rework or escalations / first call resolution
- Build relationship with internal stakeholders to promote customer delivery / centricity - 360 survey feedback.
- Adherence to all company policies, call centre house rules, working hours etc.
- Ensure self-adherence to all regulatory & legislative & audit requirements
- Ensure self-adherence to quality of service delivery & communication
- Adherence to processes, authorization limits, escalations (part of QA scoring - minimum 95%)
- Adherence to company values.
- Equal contribution to department deliverables in terms of workload, responsibilities & adherence to availability (absenteeism / official tea/lunch breaks)
- Adherence to all training / qualification requirements
Applications Close Date
Visa - Right To Work
Target Start Date 1/2/2024
Description To engage with claimant and /or service provider to request basic information needed in order to process claim - includes written correspondence and phone calls. Evaluate claims based on documentation received including responses from claimant and providers
Key Responsibilities Finance
- Ask correct questions and gain necessary information to process the claim or advise the client accordingly.
- If required, refer to independent Assessor.
- Log a request on the system.
- Coordinate with the Workshop, Owner, Assessor and other stakeholders.
- Evidence to be provided to prove savings on claim cost (i.e. application of procurement initiatives, spend direction, accurate adjudication, salvage)
- Finalize and close off the claim when all information is available.
- Refer claims above R5, 000 for authorization to the next line: Claims
- Authorise claims in accordance with policy parameters.
- Ensure 95% of claims are finalised on same day as registration Tyre & rim / 90% (Warranty)
- Administer and authorise claims on the system as per Company Policy and Procedures.
- Ensure adherence to scheduling & service delivery within the call centre
- Communicate with Internal and External clients and Repairing Agents
- Understand and implement IGs Treating Customers Fairly policy.
- Minimum of 95% scoring on quality audits, no rework or escalations / first call resolution
- Build relationship with internal stakeholders to promote customer delivery / centricity - 360 survey feedback.
- Adherence to all company policies, call centre house rules, working hours etc.
- Ensure self-adherence to all regulatory & legislative & audit requirements
- Ensure self-adherence to quality of service delivery & communication
- Adherence to processes, authorization limits, escalations (part of QA scoring - minimum 95%)
- Adherence to company values.
- Equal contribution to department deliverables in terms of workload, responsibilities & adherence to availability (absenteeism / official tea/lunch breaks)
- Adherence to all training / qualification requirements
Applications Close Date
Visa - Right To Work
Target Start Date 1/2/2024
