Discovery Employee Benefits
Annuity Claims Team Leader
About Discovery
Discoverys core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Employee Benefits
Discovery Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees .
Key Purpose
The primary function of this role is manage GEP team ensuring that the team performs optimally. You will be expected to support, mentor, coach your direct reports and manage day to day operations.
Areas of responsibility may include but not limited to
- Monitor team performance and activities to ensure smooth running of business processes and outputs
- Empower employees to take accountability for the targets agreed upon to ensure high service levels.
- Leading, motivating, development, coaching, training to optimize staff performance
- Accurate assessment, investigation, validation, and calculations of benefits payable in accordance with the goals, objectives, processes, and standard operating procedures
- Manage complaints, escalations, queries of clients to ensure high levels of service are adhered to
- Plan appropriately to ensure that business processing is not disrupted to achieve an efficient team
- Manage projects relevant to annuities team to ensure delivery within the agreed timeline
- Build and maintain with relationships at all levels service providers and internal departments to enhance organizational effectiveness and efficiency
- Providing effective, efficient, and professional service to all our clients, both telephonically and through written correspondence.
- Analyze processes to identify risks and opportunities for enhancements or innovations to continuously improve the teams outputs
- Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity, incident reporting and non-disclosure
- Quality auditing of the teams work
- Maintains, report, arrange, organize and update the filing systems and procedures
- Responding to queries ensuring they are resolved timeously and effectively and managing workflow
- Data analysis and reporting to various stakeholder
- Client meetings
- Reconciliation of claims
- Identify trends and ensuring appropriate controls are put in place
- Analytical and problem solving
- Good written and verbal communication
- Customer Focus
- Interpersonal Savvy
- Innovation
- Integrity
- Attention to detail
- Planning, prioritising and organising
- Team Work/Collaboration
- Stress Tolerance
- Matric with Mathematics Essential
- Tertiary Diploma or Degree Advantageous
- COP and Intermediate Certificate (Retirement Funds II) Advantageous
- Intermediate - Advanced proficiency on MS Office (Excel, Outlook, Word) - Essential
- Knowledge of the Group Life Product Advantageous
- 2 3 years of GEP claims experience
- Experience in Employee Benefits/Group Risk Claims Advantageous
- 1 2 years of working experience in leading and managing staff Advantageous
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
EMPLOYMENT EQUITY
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
