To manage a portfolio of salvage matters (motor and non-motor) with salvage service providers and assisting the claims department in finalising all salvage matters.
Requirements
- Matric
- Experience in Short-term insurance environment
- 60 FAIS Credits
- Computer literacy(MS Word, Outlook and Excel)
- Insurance qualification preferable
- RE qualification
- Intensive knowledge of claims and salvage environment
- Knowledge in administering and handling salvage
- At least 2 years experience in a claims and salvage environment
- Day to day reporting to the Team Leader
- Handling salvage claims in accordance with salvage handling procedures and the SAIA code of conduct
- Facilitating and managing salvage with external service providers and salvage companies
- Handling and settling claims within stipulated time frames and as per SLAs / mandates in place
- Negotiating with salvage service providers
- Providing technical advice on salvage matters to the claims department
- Providing clients / brokers with the highest standard of service
- Providing clients / brokers with feedback on claims progress at all times
- Ensuring diary system is implemented and adhered to at all times
- Ensuring adherence to SLAs / mandates in place with regards to claims from mandated brokers
- Rendering of assistance from time to time with ad hoc tasks
- Updating salvage register
- Handling of NATIS documents as per the guidelines set out in the SAIA code of conduct
- Record keeping of all salvage matters
- Capturing of data on the UNICODE system
- Arranging for the collection and delivery of vehicles to salvage yards
- Appointing external service providers to assist with salvage
- Appointing Service Provider to uplift Stolen vehicles.
- Communicating with the SAP on stolen and recovered vehicles
- Circulating stolen/recovered vehicles on UNICODE
- Communicating with SAICB on claims
- Cross Border recoveries
