Operations And Service Delivery
- Ensure work schedules/job cards are in place for each position and relevant to site.
- Ensure consistently high service standards are maintained for all services in scope with regular inspections.
- Ensure that staff are correctly and smartly dressed displaying a name badge.
- Highlight to sites the importance of upholding the company image at all times.
- Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation.
- Managing company assets by performing monthly spot checks on high value items.
- When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required.
- Do daily checks and follow-ups.
- Report maintenance and safety concerns to the manager on a day to day bases.
- Maintain personal health, hygiene and professional appearance.
- Responding to management request timeously and providing necessary action required.
- Responsible to regularly keep line management informed of pertinent issues relating to the unit
- Ensure that all OHS Act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.
- To maintain a high standard of morale and motivation through good communication skills.
- May be required to assist with any other duties that may be outside scope of responsibility.
- Understand cleaning principles and knowledge of company policies and procedures.
- Strong people skills.
- Excellent leadership skills.
- Proactive.
- Exceptional customer service skills.
- A flexible can do attitude.
- Excellent verbal and written communication skills.
- The ability to multi-task within a fast paced environment.
- Able to work independently and under pressure.
- Matric/Grade 12 or relevant experience.
- Relevant tertiary qualification/certification advantageous within the hospitality industry.
- Minimum 5 years cleaning Kitchen Manager experience gained in a kitchen of a 4/5 star hotel within the hospitality industry.
- Experience with the various kitchen checmicals to be used for the various workstations within the kitchen area.
- Experience with inventory of stock and proper garbage disposal.
- Experience with deep cleaning of all kitchen equipment ie. ovens, ceilings, walls, extractors etc.
- Ensure regular kitchen quality checks and inspections are being conducted.
- Ensure hygiene and quality of kitchen is mainained to utmost high standards.
- Manage the staff to coordinate all cleaning activities within the kitchen area and ensure hygiene standards are met consistently.
- Experience on training and management of staff on thorough cleaning of all the kitchen equipement, ovens, extractors, washup areas etc.
- Must have experience in health and safety standards and management.
- HACCP training/similiar is highly advantageous.
