We're a fully in-office team. This role is based at our Support Centre in Kuils River, Cape Town.
Key responsibilities:
- Query Resolution
- Acknowledging receipt of queries & assign to relevant teams.
- Manage relevant Accounts Payable, Accounts Receivable & Support Services Queries.
- Managing and responding to vendor queries relating to additional claims, rebates, discounts, outstanding payments, payment confirmations, inventory, store queries enquiries, bank queries, Maersk queries
- Managing query follow-up process and communicating turnaround times and query progress
- Managing the query escalation process
- Reporting
- Tracking urgent queries, specifically relating to urgent payment requests
- Weekly / monthly reporting on outstanding queries
- Provide reports on any deviations to the process
- Customer Service & Administration
- Maintain good external & internal stakeholder relationships
- Working with stakeholders to continuously seek ways to improve processes
- Efficiently resolving stakeholder queries within agreed turnaround times
- Ensure proper filing of documentation
- Provide support to Accounts Payable & Support Services teams
- Essential: Relevant Finance Certificate or Diploma
- Preferred: Bachelors Degree in Finance / Accounting or related field
Essential:
- 1 - 2 years relevant accounts payable experience
- Minimum 1 year experience in query resolution
- Retail environment experience
- Experience in using SAP
- Relevant finance administration experience
- Knowledge of basic accounting principles, procedures and application
- Knowledge of the Accounts Payable process
- Computer skills
- Problem solving skills
- Strong finance administration ability
- Intermediate to advanced Excel
- Ability to work independently as well as in a team
- Strong numerical ability
- Ability to work under pressure and large volumes of work
- Strong communication skills (Written & Verbal)
