Client Advisor

Summary

Driving sales
- Achieves individual and team sales and customer targets, KPIs by effectively using available
data/systems to better understand own performance and sales opportunities
- Collects meaningful customer information throughout the client journey to feed into the CRM system
- Effectively uses cross- and upselling techniques to maximize sales opportunities.
- Guides and influences the client to make the best possible decision to buy the right product.

Client experience
- Creates an engaging and emotional client experience, offering best in class service being it in-store or
on distance. Hosts the client in line with hospitality guidelines and welcome techniques.
- Proactively engages and establishes strong relationships with clients, making the client valued from
the moment they enter the store
- Engages with clients to uncover purchase motivations by asking good questions and listening to clients
- Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate
sales techniques
- Develops local and international client base and seeks to recruit and develop top clients.

Product and Customer Knowledge
- Using knowledge of Gucci and our products, engages with the clients using storytelling.
- Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clients
typology in order to come up with the best possible solutions for our clients.
- Enhances the clients experience by providing them with useful insights into the local lifestyle trends
(Theater, arts, travel, etc)
- Combines styling knowledge with the ability to mix-and-match products to best serve the client

Store operations
- As got a sound understanding of back of house procedures and operations
- Knows how to handle products effectively, manage transactions, payment processes and general store
administration (eg invoice signing, )
- Is aware and executes visual merchandising standards in line with guidelines
- Understands how the store operates and how to best contribute to the overall functioning of the store

Job Description

Driving sales
- Achieves individual and team sales and customer targets, KPIs by effectively using available
data/systems to better understand own performance and sales opportunities
- Collects meaningful customer information throughout the client journey to feed into the CRM system
- Effectively uses cross- and upselling techniques to maximize sales opportunities.
- Guides and influences the client to make the best possible decision to buy the right product.

Client experience
- Creates an engaging and emotional client experience, offering best in class service being it in-store or
on distance. Hosts the client in line with hospitality guidelines and welcome techniques.
- Proactively engages and establishes strong relationships with clients, making the client valued from
the moment they enter the store
- Engages with clients to uncover purchase motivations by asking good questions and listening to clients
- Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate
sales techniques
- Develops local and international client base and seeks to recruit and develop top clients.

Product and Customer Knowledge
- Using knowledge of Gucci and our products, engages with the clients using storytelling.
- Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clients
typology in order to come up with the best possible solutions for our clients.
- Enhances the clients experience by providing them with useful insights into the local lifestyle trends
(Theater, arts, travel, etc)
- Combines styling knowledge with the ability to mix-and-match products to best serve the client

Store operations
- As got a sound understanding of back of house procedures and operations
- Knows how to handle products effectively, manage transactions, payment processes and general store
administration (eg invoice signing, )
- Is aware and executes visual merchandising standards in line with guidelines
- Understands how the store operates and how to best contribute to the overall functioning of the store

Job Type

Regular

Start Date

2023-03-24

Schedule

Full time

Organization

GG Luxury Retail South Africa (Pty) Ltd