Client Analyst

Lets be unstoppable together!

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behaviour. Through unparalleled technology, advanced analytics, cross-industry data and deep expertise, we provide clarity that helps almost 7, 000 of the worlds leading brands and retailers take action and unlock business growth. At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.

About Circana

Circana is a leading provider of big data, predictive analytics and forward-looking insights that help FMCG, healthcare, retailers, and media companies to grow their businesses. With the largest collection of purchase, media, social, causal and loyalty data, all integrated on an on-demand cloud-based technology platform, Circana guides its clients around the world in their quests to remain relevant, connect with consumers and deliver market leading growth.

Here at Circana, we focus on outcomes rather than an outdated, one-size-fits-all notion of work, to give each of us the flexibility we need to have fun and balance our overall wellbeing. Through constructive and helpful feedback, we are empowered to take risks, challenge ourselves, reach unprecedented heights and achieve great personal growth.

About the team: Operations

The operations team is integral to achieving high levels of customer satisfaction by ensuring there is flawless planning, proactive communication and client engagement Operations deliver services to both Manufacturer & Retail clients, ensuring the highest levels of quality, efficiency & cost control, whilst simultaneously ensuring that services continue to meet the requirements of the marketplace

Your Responsibilities

The Client Analyst role supports the broader Operations team in attaining high levels of client satisfaction by ensuring the build, maintenance and dispatch of databases, reports and online services to IRI Clients. You will partner closely with the CPG Manufacturer & Data Input teams to understand client needs and to continually improve system processes and standards to deliver quality and timely deliverables through strong client management. The work involves impeccable planning, active communication and the execution of all contracted deliverables on time and to the quality standard as defined in the contract.

Your responsibilities include but are not limited to:

Operational Excellence:

Build and maintain databases and produce reports to specifications as set out by the CPG team and clients.

Ensure database accuracy by reviewing data in accordance with IRI standards and checking procedures

Manage all database requests from CPG and ensure they are completed to specification and checked prior to implementation

Ensure turnaround time for client deliverable (database & reports) is within specified timeframes

Understands Data Input requirements for change requests and data queries

Structures and co-ordinates work stream; leads process improvements development, and delivery servicing

Be the subject matter expert in your workstream

Job Description

Industry & Market Awareness:

Actively seeks out client product performance in the market to keep relevant.

Has knowledge of the deliverables they create and the use in the industry.

Full knowledge and understanding of retailer sign off terms and impact on databases

Client Centricity:

Dispatch databases to the client/CPG team onsite or via FTP by the agreed deadline

Contribute to client deliverables by optimising databases and reports by updating and maintaining client roadmap,

ensuring tasks are communicated and planned with CPG teams

Understands CPG requirements for allocated clients

Active involvement in annual CPG client account plans and execution strategies

Internal Collaboration:

Partner with CPG teams to ensure the delivery of accurate databases within specified deadlines

Communicate and partner with CPG/IT/Data Input /SQL Dev to resolve any issues impacting the client deliverables

Ensures that all client artefacts are kept up to date and in order

Initiates preventative measures and speedy progress in client satisfaction and overall quality of processes, projects and

products

Skills And Experience Required

Tertiary Education and 2 -5 years of relevant work experience

Excel Skills (Using worksheets, pivot tables, VLOOKUPs etc.)

A passion for data entry and takes comfort in

Complete the training programme and panel process within the first 4 months of employment if entering at this level

Display a solid understanding of the business and our service offerings.

An innate interest in the world of FMCG and consumer behaviour

What this means for you when you join Circana:

Agile working You are able to choose where you work on a given day to best deliver your outcomes on that day, be

that at home, in the office, at your clients office, or in the local coffee shop!

Flexibility Agile working facilitates you managing your work around your life when necessary, should you need to get

away early for that weekend away, or start a little early to miss the traffic.

Me Days We currently have four days over and above our 25 contracted annual leave days to take time for ourselves,

taking our total annual leave to 29 days + Bank Holidays!

Growth You got where you are today by education, determination, and plain hard work. Here at Circana, we aim to help

you build your skills, explore new interests, and work across different functions, clients, and teams. We believe that

every career is a work in progress, and we foster each employees journey, through a diverse set of experiential, skillbuilding,

and mentorship opportunities to learn from the best and brightest in our business.

Feedback To do a great job, you need to know what is expected of you. We pledge to do just that through consistent,

timely feedback and coaching to ensure continued growth.

Recognition In addition to cheering on outstanding work on a project, exceptional client service, or performance over

and above what is expected, we also applaud consistently great performance and initiative in solving problems, as well

as innovation and new ideas. Were also not afraid of PDAspublic displays of appreciationas we all celebrate

individual victories as part of our shared success.

Job Description

Challenge Challenge and support are of equal importance, and we strive to deliver the right mix of both through line

management, peer to peer relationships and an open-door policy to the leadership team. A career at Circana, as with

life, is what you make it so if youre looking for challenge, we can absolutely deliver!

Fun We can promise it will be challenging, rewarding and fun! We aim to work hard and recognise thats only

achievable with some play as well, with all ideas welcome.