Candidate with Short Term Insurance qualifications, RE and minimum 8 years’ relevant industry experience, specifically in a Call Centre Management or Supervisory role, required to manage the Short Term Insurance Personal Lines Client Care Centre.
Minimum requirements:
- Full NQF4 Short Term Insurance qualification or minimum FAIS credits obtained before 2010
- RE5 essential
- KI highly advantageous
- Minimum 8 years’ Short Term Insurance experience essential
- Previous Client Care Centre / Call Centre Management or Supervisory experience required
Responsibilities:
- Manage support and develop a team of Service Consultants servicing and advising stakeholders – brokers and clients
- Manage and improve service delivery and streamlining operational processes
- Create efficiency to call volumes
- Manage lead generation and closing of new business
- Workflow management
- Manage renewals and process compliance
- Manage team’s performance
- Build relationships with Team Leaders to correct operational issues and performance concerns
- Achieve company growth objectives – lead generation, sales, renewals, endorsements, VAP’s
- Attract, motivate, coach, develop team members
- Ensure compliance to contracted SLA and optimized processes
- TCF management
- Monitor and analyse data and daily/weekly/monthly reporting
- Statistical analysis to track performance variations
- Manage and report of Department’s performance against budget
- Ensure adherence to legislation and internal policies
- Staff morale
- Skills development and succession planning
If you are a SA citizen & your CV meets the above criteria, please send your CV to lourie@yazoo.co.za
Recognising that diversity is the key to excellence, our client especially encourages members of designated groups to apply.
If you have not heard from us within a 2 week period, please deem your application as unsuccessful.
