To build, manage relationships with regional customers and ensure all operational, contractual obligations, compliance and Service Levels Agreements are always met.
Qualifications
Minimum Requirements
- Matric with Fleet Administrative experience
- Fleet Management Diploma (Ideal)
- Marketing or Sales Diploma or degree (Ideal)
- Previous client relationship management
- 3 5 years' experience within the Fleet industry, preferably within Leasing Environment and knowledge of the Road Traffic Act
FINANCE
Revenue Protection
- Scrutinize CIS monthly to ensure all units on lease correctly billed to customers
- Identify new and additional initiatives within the scope of the contract
- Improved Debtors Age collection rate, no invoices older than 60 days
- Ensure GRVs are issued for all outstanding invoices (revenue assurance)
Customer Service Excellence
- Relationship management and building
- Accurate and timeous reporting in line with contract requirements
- Ensure customer requirements are attended to and action timeously.
- Logging of activity on relevant CRM tool
- Compulsory monthly business reviews.
- Work closely with all internal stakeholders to ensure the Bank is achieving the minimum 95% target.
- Maintain constant communication for quicker resolution times
- Manage escalated queries and resolve timeously
- Acknowledge customer communication within 8hrs of receipt
- Customer information must be always updated
- Timeously resolve all customer queries
- All complaints logged and resolved within 48 hours with feedback to customers
Replacement Plan
Actively Manage The Vehicle Replacement Program
- Timeous quoting
- Customer consultation to ensure the asset specification is correct for the application of the vehicle.
- Ensuring that all quotes are processed timeously to procurement for asset ordering.
- Ensuring the accurate and timeous approval of quotes
- RFQs must be loaded on MS Teams Tool
- Manage order status.
- Provision of quotes within 5 working days within the SLA
- End of Contract management
- Timeous Report submission
- Manage client fleet utilization and restructure
- Facilitate adhoc requests
- No STR extension past 12 months
- Managed utilization in line with contracted parameters
- Support MMU in managing outstanding POs
- Manage ETA and delivery of new vehicles with internal stakeholders
- Preparation of monthly customer reports for discussion
- Obtain BRN/Proxy documentation on a quarterly basis
- Ensure all license discs are obtained and delivered to customers before expiry
- Preparation and presentation of monthly odo file in time for running of variable billing
PDP and Training
- Have a formal PDP and proactively manage
- Achievement of objectives/milestones set out in the development plan
- Contribute to overall team outputs
- Identify any training needs
- No outstanding compulsory training
- Level of satisfaction by employees
