Key Purpose
The successful candidate will go on site and help in the walk-in centre. They are seen as a close extension of the Scheme. They know the members and understand how to navigate the sites especially regarding security. They also support with wellbeing days and training.
Role of the CLO is to investigate, resolve and report on complex escalated queries sent by the scheme management and Council of medical schemes. In addition, they manage complaints escalates to a public domain such as Hello Peter and blogs.
Key Outputs
Focuses on customer needs through the resolution of escalated queries received from the Scheme Office or Social media platforms
Scrutinizes numerical data, verbal data and all other sources of information so as to ensure a thorough investigation into queries presented and produces workable solutions to a range of problems.
Establishes good relationships with customers and staff (both internally and externally) to wide and effective networks.
Coordinating own and teams administration
Ability to draft written responses of an excellent and consistently professional standard in English/Afrikaans, occasionally subject to executive and legal scrutiny
Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way.
Produces workable solutions to a range of problems through root cause analysis to implement changes across the business.
Competencies
Behavioral
Managing diverse relationships
Ability to work independently
Meeting and exceeding customer expectations
Upholds ethics and values
Resilience
Action orientated
Skills
Time Management
Excellent Verbal and written communication
Interpersonal skills
Problem solving skills
Qualifications & Experience
Essential
Essential Matric
MS Office Knowledge
Advantageous
Relevant Qualification
Bilingual (English and Afrikaans)
EMPLOYMENT EQUITY
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.