Professional risks expertise, specifically PI and Medmel? Ready for the next step in your career? Read on!!
Aon South Africa is recruiting a Client Manager in our Specialty Solutions department, based on a hybrid basis from our offices in Sandton. The role of the Client Manager is to build and improve day to day client relationships, manage portfolios of client accounts and provide technical expertise to less experienced employees. The successful incumbent will continue to develop professional expertise whilst applying company policies and procedures to resolve a variety of issues. This person will possess an awareness of larger department strategies and customer needs.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What The Day Will Look Like
- Responsible for leading, developing and improving the day to day client relationship.
- Responsible for building a client profile of risks and needs analysis in respect of the portfolio of clients.
- Responsible for input into both new business and renewal processes which includes, but is not limited to :
- preparing pre-renewal documents
- meeting with clients
- sending renewal notifications
- sending cancellation letters were applicable.
- Responsible for structuring insurance programmes to meet the needs of portfolio clients.
- Responsible for producing client documentation (including policy documents and claims statistics), leading or contributing to renewal meetings and leading or contributing to fee negotiations.
- Responsible for maintaining and improving client satisfaction, retention, revenue and profitability
- Responsible for compliant dealings and resolution with clients
- Contributes into the development of new business with either existing or new clients
- Co-ordinates teams of Client Service Advisors (where applicable) to ensure client service standards and minimum operating standards are met and adhered to
- Acts as a support to Strategic Account Manager/ Business Manager on larger, more complex accounts
- Responsible for credit control
From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility.
Qualifications.
Skills and experience that will lead to success
- A minimum of Grade 12 or equivalent
- A Bachelors degree is preferable
- Must be registered as a representative with the FSCA in terms of the FAIS Act
- Registered as an associate with the IISA is preferable
- Excellent knowledge of policy wordings within the Professional Indemnity and / Medical Malpractice environment
- A comprehensive knowledge of the South short-term insurance markets
- An in-depth strategic knowledge of industry and business strategies and company goals
- Computer literacy with advanced know-how in MS Word and Excel.
- Skill and confidence to articulate Aons proposition and how it differentiates Aon and benefit clients
- Advanced analytical, technical and problem-solving skills and abilities
- Well- Developed communication skills
- Fluency in the English language, both written and spoken
- Good interpersonal and organizational skills
- Ability to work effectively in and with teams.
- Ability to work in a volume driven environment under extreme pressure
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
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