Client Operations Specialist

Our client is a leading e-commerce platform for the hospitality industry. They enable and partner with restaurants and other beloved food and beverage merchants (wine shops, bakeries, butcher shops, etc.) to offer subscriptions, memberships, holiday packages and more to drive additional sales from their customers. They are currently seeking a motivated Client Operations Specialist to join their team. This role is perfect for a detail-oriented self-starter with experience in account management, customer success, or operations and a passion for the restaurant and hospitality industry.

Location: Fully-Remote (Work from Home), 10 AM - 6 PM EST

Key Responsibilities:

Partner Management: Support restaurant and F&B merchant partners in the management of their programs, providing exceptional support and guidance.
Lifecycle Support: Assist partners throughout their lifecycle after handoff from the Sales team, ensuring smooth transitions and continued success.
Service Delivery: Support Senior Partner Managers in delivering tailored, effective levels of service to partners, addressing their unique needs and challenges.
Customer Support: Utilize FreshDesk to respond to end customer inquiries, providing timely and excellent customer service
Project Coordination: Manage multiple projects simultaneously, ensuring all deliverables are met on time and within scope.
Problem Solving: Quickly identify and solve problems, demonstrating the ability to pivot with ease in a fast-paced, small-team environment.
Tool Utilization: Leverage internal tooling and platforms such as Squarespace, Airtable, and customer support platforms like FreshDesk

What Success Looks Like:

Seamless Support for Partners and Members:
Strong Partner Relationships: Develop and maintain strong relationships with partners, evidenced by high satisfaction and partner retention rates.
Efficient Project Management: Effectively manage multiple projects, ensuring timely and successful execution.

Qualifications:

Experience: 2+ years of experience in account management, customer success, or an equivalent role. Previous experience in the food and beverage (F&B) or hospitality industry is a plus but not required.
Attention to Detail: Exceptional attention to detail with the ability to manage numerous projects and customers simultaneously.
Self-Motivation: Competitive and diligent self-starter with a desire to learn, grow, and excel in a fast-paced environment
Industry Passion: Passion for the restaurant and hospitality industry is a must
Technical Skills: Knowledge of tools and platforms such as Squarespace, Airtable, or FreshDesk is a plus.
Problem Solving: Ability to solve problems quickly and pivot with ease.
Remote Work Proficiency: Capable of working effectively in a remote setting, with strong collaboration skills.

This role offers an exciting opportunity for a Client Operations Specialist to make a significant impact on the growth and success of our client's restaurant and merchant partners. If you are passionate about the F&B and hospitality industry, we invite you to apply and join our client's dynamic team.

Application Process:

To be considered for this role these steps need to be followed: