The purpose of the role is to maintain, retain and service clients by improving day to day client relationships including servicing their portfolios.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What The Day Will Look Like
Responsible for being the primary point of contact for clients
Responsible for the entire client life-cycle, including renewals, endorsements and/or cancellations.
Works with High Volumes Sales on new business
Responsible for maintaining and improving client satisfaction, retention, revenue and profitability
Responsible for organic growth including upselling and cross selling
Ensure high quality and efficient delivery of all client servicing, administrative and transactional activities
Responsible for the renewal process which includes pre-renewal, negotiating terms with insurers and present renewal terms to the client
Works with the admin team to finalise the renewal documents
Negotiates with insurers on any discounts, following requests from clients
Manages and facilitates the cancellation process and creates the necessary refunds where applicable
Responsible for answering calls in the contact centre and assisting clients
Responsible for credit control
Qualifications.
Skills and experience that will lead to success
- A minimum of Grade 12 or equivalent
- A Bachelors degree is preferable
- Must be registered as a representative with the FSCA in terms of the FAIS Act
- Must be registered as a licentiate with the IISA
- Excellent knowledge of policy wordings
- A comprehensive knowledge of the South African and international short-term insurance markets will be advantageous
- An in-depth strategic knowledge of industry and business strategies and company goals will be advantageous
- Computer literacy with advanced know-how in MS Word and Excel
- Advanced analytical, technical and problem-solving skills and abilities
- Ability to communicate effectively
- Good interpersonal and organizational skills
- Ability to work effectively in and with teams
- Have a minimum of 2 - 3 years experience in a similar or related role
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
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